Kamogelo Thuli LEDWABA
Freelance Proofreader And Transcriptionist
Polokwane,zebediela
Summary
Experienced professional transcription with a proven track record of accurately converting audio to text. Strong skills in active listening, attention to detail, and maintaining confidentiality. Collaborative team player who adapts to changing requirements to consistently achieve desired outcomes. Known for reliability and efficiency, focusing on delivering clear and error-free transcripts. Developed advanced listening and typing abilities in a fast-paced environment, consistently producing accurate and timely work. Demonstrates the ability to meet tight deadlines while upholding high standards of quality. Seeking opportunity to leverage transferable skills in a new field to drive success and efficiency.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Sales Assistant
Clicks Pharmacy
Polokwane
03.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Developed loyal customer base by providing consistent, high-quality service.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Senior Sales Consultant
AVI Limited Group
Johannersburg
05.2016 - 03.2019
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
Data Capture
Metro File Company
Johannersburg
11.2012 - 03.2013
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Streamlined data processing tasks for increased efficiency and productivity.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Compared transcribed data with source document to detect and correct errors.
- Analyzed current data records to provide detailed reports.
Education
Graduate Certificate - General Transcription
Typewhizz Online Training
United Kingdom 05.2024 - 06.2024
Certificate - Office Management
Skill Academy College
Pretoria South Africa 01.2024 - 04.2024
Associate of Science - Pre-Degree in Biotechnology
Midrand Graduate Institution
Midrand, South Africa 01.2011 - 12.2011
Skills
Transcription
Certification
General transcription certificate, Typewhizz online training
Timeline
Graduate Certificate - General Transcription
Typewhizz Online Training
05.2024 - 06.2024
Certificate - Office Management
Skill Academy College
01.2024 - 04.2024
Sales Assistant
Clicks Pharmacy
03.2022 - Current
Senior Sales Consultant
AVI Limited Group
05.2016 - 03.2019
Data Capture
Metro File Company
11.2012 - 03.2013
Associate of Science - Pre-Degree in Biotechnology
Midrand Graduate Institution
01.2011 - 12.2011
General transcription certificate, Typewhizz online training
Office Management certificate, Skills Academy College
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