KAMOGELO SHAKU
IT Technician
Pretoria,Guateng
Work Preference
Summary
IT Technician with hands-on experience in desktop support, networking, and IT infrastructure maintenance. Skilled in troubleshooting Windows systems, managing Microsoft 365 (Exchange, Teams, OneDrive), and supporting wired and wireless networks. Strong problem-solving abilities with a focus on system uptime and end-user satisfaction. Currently pursuing a A+ / Network+ certificate and AI courses
Overview
3
3
years of professional experience
Work History
IT Technician / Data Capturer
METRO HOME CENTRE MENLYN
01.2024 - Current
- Provided end-user IT support, resolving hardware, software, and network issues.
- Configured and maintained office PCs, networks, and mobile devices.
- Troubleshot and repaired peripheral device such as printers, scanners, and related peripherals.
- Improved network performance through configuration optimization and implementing necessary updates
- Installed and maintained cabling and network devices.
- Accurately entering, updating and maintaining data in computer system or databases.
IT Intern
Internet Cafe
Pretoria
01.2023 - 01.2024
- Provided end-user IT support, resolving hardware, software, and network issues.
- Configured and maintained office PCs, networks, and mobile devices.
- Troubleshot and repaired peripheral device such as printers, scanners, and related peripherals.
- Improved network performance through configuration optimization and implementing necessary updates.
- Installed and maintained cabling and network devices.
- Accurately entering, updating and maintaining data in computer system or databases.
- Assisted with IT support and system maintenance.
- Resolved technical issues to improve productivity.
- Supported IT projects and system rollouts.
- Helped develop websites and user-friendly interfaces.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
Education
Diploma - Information Technology
BELGIUM CAMPUS ITVARSITY
01.2024
National Senior Certificate - undefined
THE GLEN HIGH SCHOOL
01.2018
Skills
- Desktop Support
- Troubleshooting
- Hardware Support
- Peripheral Support
- Windows Operating System
- User Profile Setup
- Wired Networking
- Wireless Networking
- Microsoft 365
- Data Capture
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Sotho
Upper intermediate (B2)
Xhosa
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travelling
Reading
Gaming
Volunteer work
Websites
Timeline
IT Technician / Data Capturer
METRO HOME CENTRE MENLYN
01.2024 - Current
IT Intern
Internet Cafe
01.2023 - 01.2024
Diploma - Information Technology
BELGIUM CAMPUS ITVARSITY
National Senior Certificate - undefined
THE GLEN HIGH SCHOOL