Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
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KAMOGELO SETSHEDI

KAMOGELO SETSHEDI

Account Manager
Randburg,GP

Summary

Experienced and results-driven Account Manager with a proven track record of building strong partnerships, retaining key accounts, and maximizing profit channels. Adept at growing professional networks and effectively influencing decision-makers to drive successful outcomes. Known for strategic thinking and collaborative leadership, with a solid background in customer relationship management. Committed to delivering exceptional results and exceeding client expectations.

Overview

9
9
years of professional experience

Work History

Account Manager

Dentsu
04.2022 - 06.2024
  • Responsible for operational success to ensure deliverables are met on time and within budget.
  • Develop, plan and manage digital campaigns.
  • Overall campaign development and implementation.
  • Ensure best practice and innovation in all digital activities.
  • Oversee client interactions including meetings queries, briefs and requests.
  • Build strong relationships across client services and other channel teams.
  • Report to regional client Marketing Director and respective Brand Managers across Heineken Africa portfolio.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Account Manager

Flume Digital Marketing
02.2021 - 03.2022
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Account Manager

Bamboo Digital
10.2015 - 01.2021
  • Collaborated with Social Head, Digital Head and Creative work to ensure client deliverables are executed timeously.
  • Social Media Management
  • Digital Strategy Implementation
  • Digital Campaign Content Creation
  • Website Audits
  • Tender Submission oversight
  • Liaise with clients and suppliers on monthly Key Accounts
  • Managing doc preparation and report to CEO and to Account Director
  • Review Studio content
  • Implement and attend Campaign briefing
  • Generate C.E’s
  • Participate in Strategy sessions within agency and multiple agent partners
  • Client Service and intern trainer

Education

Certificate in Marketing and Sales -

University of Johannesburg

Bachelor of Arts Information Science -

University of South Africa
Pretoria
01.2025

Skills

    Account Management

    Customer Service

    Teamwork and Collaboration

    Client Relations

    Client Relationship Management

    Relationship Building

    Account development

    Project Management

    Client rapport

    Strategic Planning

References

  • Archie Mokotedi, Head of Digital, Dentsu Redstar, +27 27 783 3406
  • archie.mokotedi@dentsuredstar.com
  • raphal.moodley@dentsu.com
  • Beth Strauss, Head of Strategy, Flume Digital, +27 82 960 5901
  • Ndumiso Nyoni, Head of Creative, Bamboo Network, +27 79 570 7179

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Manager

Dentsu
04.2022 - 06.2024

Account Manager

Flume Digital Marketing
02.2021 - 03.2022

Account Manager

Bamboo Digital
10.2015 - 01.2021

Certificate in Marketing and Sales -

University of Johannesburg

Bachelor of Arts Information Science -

University of South Africa

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KAMOGELO SETSHEDIAccount Manager