KAMOGELO RYANN MBATHA
Product Manager
Summary
Product Manager focused on bringing clarity to technical requirements and using data analysis to build better digital products. Experienced in shaping Conversational AI tools and self-service features that give users quick, hassle-free solutions. By turning operational data into practical product decisions, I bridge the gap between business and engineering teams to ship features that solve real user needs.
Overview
2
2
years of professional experience
Work History
Product Manager
Walmart
01.2026 - Current
- Collaborated with cross-functional teams to define product requirements and specifications.
- Conducted market research to identify customer needs and competitive landscape.
- Coordinated product testing efforts, gathering feedback to enhance usability.
- Assisted in developing user stories and acceptance criteria for new product features.
- Led product development initiatives to enhance customer experience and streamline operations.
- Analyzed metrics to measure product performance.
Business Analyst
First National Bank
01.2025 - 12.2025
- Conducted in-depth data analysis to identify trends, enabling informed decision-making and enhancing operational efficiency.
- Collaborated with cross-functional teams to gather requirements and streamline processes, improving project outcomes and timelines.
- Assisting with the creation of FNB's Conversational AI Strategy to enhance customer interaction and service delivery across digital channels.
- Supporting the development of tools and frameworks which enable business units to exploit Conversational AI to enhance customer experience.
- Collaborating with the Banking App team to effect AI capabilities supporting customer fulfillment, queries and complaints through voice, chat and search interfaces thus enhancing self-service and reducing operational effort.
- Supporting the design of business and systems solutions to provide delivery and transport capability using platform-based methodologies.
- Collaborating with the Customer Feedback Capability team to ensure enterprise platform solutions are aligned with customer-experienced goals.
Education
BIT in Information Systems HONS - undefined
University of Pretoria
Pretoria12-2025
BIT in Information systems - undefined
University of Pretoria
Pretoria12-2024
Artificial Intelligence Basics - undefined
Huawei Talent
Pretoria01-2024
NSC in - undefined
Roodepoort High School
Johannesburg11-2019
Skills
SQL
SAS
Python
Product vision and strategy
Product development
Product metrics analysis
R
Business Intelligence (BI)
EXTRA-CURRICULAR ACTIVITIES
- Reached district level by making quick choices under pressure and keeping the team working well together.
- Built and launched my own web and mobile apps to fix everyday user problems.
- Tutored coding and databases to university students, using student data to track progress and help them pass.
COMMUNITY SERVICE
Jan Smuts Museum, Contributed to the digitisation efforts, Pretoria, 2023-02, 2023-10, Contributed to the digitisation efforts of the Jan Smuts Museum, aiding in the preservation and conservation of its historical artifacts and records.
Timeline
Product Manager
Walmart
01.2026 - Current
Business Analyst
First National Bank
01.2025 - 12.2025
NSC in - undefined
Roodepoort High School
Artificial Intelligence Basics - undefined
Huawei Talent
BIT in Information systems - undefined
University of Pretoria
BIT in Information Systems HONS - undefined
University of Pretoria