Kamogelo Ryann Mbatha
Business Analyst
Summary
I am an analytical and inquisitive Business Analyst with a strong background in data structures, statistics, and database management. I focus on converting data into actionable insights and producing solutions that enable strategic and data-centric decision-making. I am passionate about combining analytical thinking with business understanding to solve complex problems, enhance efficiency, and deliver measurable value through data-driven innovation.
Overview
1
1
year of professional experience
Work History
Business Analyst
First National Bank
01.2025 - Current
- Conducted in-depth data analysis to identify trends, enabling informed decision-making and enhancing operational efficiency.
- Collaborated with cross-functional teams to gather requirements and streamline processes, improving project outcomes and timelines.
- Assisting with the creation of FNB’s Conversational AI Strategy to enhance customer interaction and service delivery across digital channels.
- Supporting the development of tools and frameworks which enable business units to exploit Conversational AI to enhance customer experience.
- Collaborating with the Banking App team to effect AI capabilities supporting customer fulfillment, queries and complaints through voice, chat and search interfaces thus enhancing self-service and reducing operational effort.
- Supporting the design of business and systems solutions to provide delivery and transport capability using platform-based methodologies.
- Collaborating with the Customer Feedback Capability team to ensure enterprise platform solutions are aligned with customer-experience goals.
Education
BIT - Information Systems HONS
University of Pretoria
Pretoria12-2025
BIT - Information systems
University of Pretoria
Pretoria12.2024
Artificial Intelligence Basics
Huawei Talent
Pretoria01.2024
NSC -
Roodepoort High School
Johannesburg11.2019
Skills
AWS Cloud Platform
Timeline
Business Analyst
First National Bank
01.2025 - Current
Artificial Intelligence Basics
Huawei Talent
BIT - Information Systems HONS
University of Pretoria
BIT - Information systems
University of Pretoria
NSC -
Roodepoort High School
Community Service
Joint Community-Based Project, Pretoria, 2023-02, 2023-10, Contributed to the digitisation efforts of the Jan Smuts Museum, aiding in the preservation and conservation of its historical artifacts and records.
Extra-curricular activities
First Team hockey at Roodepoort high school, Johannesburg Played hockey in the first team and reached the West Rand district level.
References
References available upon request
Community Service
Joint Community-Based Project, Pretoria, 2023-02, 2023-10, Contributed to the digitisation efforts of the Jan Smuts Museum, aiding in the preservation and conservation of its historical artifacts and records.
Extra-curricular activities
First Team hockey at Roodepoort high school, Johannesburg Played hockey in the first team and reached the West Rand district level.