Kamogelo Monnakgotla
City of Johannesburg
Summary
I presently work as an admin for the sales team, managing Sage 200 Evolution and 300 Cloud. With a robust foundation in customer service, I'm eager to further develop my skills in similar roles and explore diverse opportunities to expand my expertise. I'm a committed professional driven by the desire to excel, especially when faced with challenges. My goal is to secure and sustain a full-time position that leverages my interpersonal abilities, strong time management, and problem-solving skills within a challenging professional environment.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Account Sales Consultant
Sage
Johannesburg
10.2023 - Current
- Responding to queries to ensure prompt responses to business partners' and customers' inquiries through digital communication channels within specified time frames
- Building relationships with business partners and internal stakeholders, as well as forming and fostering strong alliances
- Supporting Sales Teams by providing insights on assigned customers, identifying revenue possibilities, and assisting with day-to-day operational duties
- Align, influence, and manage across business lines to produce business value and guarantee that escalated issues are resolved quickly
- To ensure customer satisfaction, develop and maintain solid professional relationships with customers and Business Partners.
Intern
Sage
Johannesburg
10.2022 - 09.2023
- Enabled sales operations to run smoothly through effective management of department's workflows and processes
- Review all potential opportunities before providing quotes to ensure accuracy and completeness
- Verified and ensured the correct tax country and branch details were specified for each transaction
- Responsively addressed and replied to email queries from clients and colleagues
- Efficiently typed up quotations for client consideration
- Proactively followed up with customers to confirm the receipt of quotes, demonstrating strong commitment to customer service
- Processed high volume of invoices for payment within established deadlines.
Office Administrator
Itumeleng Day Care
Johannesburg
10.2017 - 09.2022
- Managed the day-to-day operations of the office, ensuring a smooth and efficient workflow
- Diligently maintained and marked attendance registers, accurately recording data for tracking purposes
- Collaborated with practitioners to plan and assist with activities and lessons, fostering a productive learning environment
- Demonstrated strong commitment to compliance by completing all necessary documents in accordance with Early Childhood Development (ECD) requirements
- Established effective communication channels with parents, utilizing various methods to ensure the timely and accurate dissemination of information
- Met strict deadlines by ensuring the timely submission of documents, maintaining a high standard of organizational efficiency.
Customer Service Agent
DSV - Global Transport and Logistics
Johannesburg
06.2017 - 08.2017
- Play a key role in supporting a diverse customer base, including businesses, pharmacies, private clinics, hospitals and government laboratories, in the seamless supply of essential medicines
- Participate in daily interactions with customers, using a variety of communication methods to meet their unique needs and preferences
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer Service Agent
Webhelp Enterprise
Johannesburg
03.2015 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Communicated with clients regarding account services, statements, and balances
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- As a customer service specialist, I am good at responding to various inquiries from customers regarding mobile phone and network services
- My expertise lied in resolving technical issues efficiently, providing comprehensive solutions, and escalating complex cases quickly when necessary
- I demonstrated a proactive approach by escalating inquiries to the appropriate department to ensure prompt and accurate resolution
- Additionally, I was proficient at communicating with clients via email and phone to provide updates and resolve concerns in a timely manner
- Moved within departments and gained exposure from different operations within the business.
Debt Collector
Debtline recovery
Johannesburg
01.2012 - 01.2012
Education
Diploma - Safety Management
University of South Africa/Universiteit Van Suid-Afrika
Gauteng 01.2020 - 10.2023
Johannesburg Secondary School
Johannesburg 01.2006 - 04.2010
Skills
Analytical Skillsundefined
Timeline
Account Sales Consultant
Sage
10.2023 - Current
Intern
Sage
10.2022 - 09.2023
Diploma - Safety Management
University of South Africa/Universiteit Van Suid-Afrika
01.2020 - 10.2023
Office Administrator
Itumeleng Day Care
10.2017 - 09.2022
Customer Service Agent
DSV - Global Transport and Logistics
06.2017 - 08.2017
Customer Service Agent
Webhelp Enterprise
03.2015 - 12.2016
Debt Collector
Debtline recovery
01.2012 - 01.2012
Johannesburg Secondary School
01.2006 - 04.2010
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