Kamogelo Magamba
Admin Agent
Johannesburg,Gauteng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Contact Centre Agent & Admin Agent
Optimal Global Solutions
5 2021 - Current
- Provide customers with accurate service information
- Assist customers in using self-service channels and provide required information
- Resolve customer complaints promptly using solution-focused problem-solving
- Increase customer satisfaction by providing informative customer service
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Verified and improved quality standards by analyzing customer service metrics.
- Resolved caller issues quickly and thoroughly.
Filing Clerk
Smit Jones & Pratt Attorneys
02.2020 - 02.2021
- Update existing records and add new records, including removing outdated documents as per company file maintenance procedures
- File paperwork in the appropriate area and improve the accuracy of the filing system
- Update records with new information
- Retrieve paperwork when requested and ensure that sensitive information is safeguarded
- Track materials removed from files to ensure that borrowed files are returned
- Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
Library Assistant (Learnership)
EOH Mthombo Pty Ltd
09.2017 - 09.2018
- Issued membership cards
- Performed general admin functions including processing, withdrawal, repair, or reconditioning of library material
- Shelved library material, sorted, and routed mail
- Assisted in library programs including presentation of library events, displays, cataloging, and classification
- Executed the loaning of library materials, collection, and return, and general administration including collecting books from study tables, photocopying, and faxing.
Education
Higher Certificate in Business Administration -
Richfield Graduate Institution of Technology
Durban, KwaZulu-Natal 01.2022 - 04.2022
Paralegal Practice - undefined
Boston City Campus
Johannesburg, GautengSkills
Time Management
Self-Directed
Communication
Supervision and leadership
Attention to Detail
Calm Under Pressure
Analytical Thinking
Good Telephone Etiquette
Problem-Solving
Active Listening
Friendly, Positive Attitude
Analytical and Critical Thinking
Certification
Yes4Youth Work Readiness Training, 2021, Yes4Youth
Driver License
Yes
References
Available upon request
Timeline
Higher Certificate in Business Administration -
Richfield Graduate Institution of Technology
01.2022 - 04.2022
Filing Clerk
Smit Jones & Pratt Attorneys
02.2020 - 02.2021
Library Assistant (Learnership)
EOH Mthombo Pty Ltd
09.2017 - 09.2018
Paralegal Practice - undefined
Boston City Campus
Contact Centre Agent & Admin Agent
Optimal Global Solutions
5 2021 - Current
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