Kamil Dussaye

IT Systems & Infrastructure Management

• Provided application support and troubleshooting, ensuring minimal downtime and optimal system performance across the organization.
• Managed and optimized Microsoft Exchange, Active Directory, and Office 365, improving communication, collaboration, and security.
• Led server management and migration projects, enhancing system stability and reducing disruptions.
• Designed and implemented disaster recovery sites, ensuring business continuity and rapid recovery in emergencies.
• Managed network infrastructure (TCP/IP, VPN, LAN/WAN) to guarantee seamless connectivity across multiple locations.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Provided support for all systems and users on a daily basis.

Security & Endpoint Protection

• Administered ESET Endpoint Security, safeguarding IT systems and broadcast infrastructure against cyber threats.
• Oversaw IT security measures, contributing to the overall protection of company data and systems.

Software Support & Implementation

• Installed, configured, and supported HR and finance software, streamlining workflows and enhancing operational efficiency.
• Developed and delivered IT training programs and created technical documentation to empower users with self-resolution capabilities.

On-Call & After-Hours IT Support

• Provided on-call IT support outside of standard hours, troubleshooting urgent issues to ensure business continuity.

Broadcast Operations & Production Management

• Provided expert support and troubleshooting for specialized broadcast software, ensuring seamless operations.
• Configured on-air studios, production booths, and satellite studios, optimizing workflows and maintaining high broadcast quality.
• Coordinated live broadcasts and digital campaigns for high-profile clients, including broadcasts from unique locations such as cruise ships.
• Troubleshot and resolved live broadcast issues in real time, ensuring uninterrupted broadcast during high-pressure situations.
• Led the coordination of live events, interviews, and recordings for award-winning shows.

Broadcast System Design & Technical Support

• Designed and implemented broadcast system upgrades, enhancing broadcast quality and reliability.
• Managed satellite studio setups, ensuring consistent broadcast quality and smooth production.
• Provided technical training to junior staff, boosting team competency and ensuring efficient operations.

IT & Broadcast Support

• Provided desktop support and troubleshooting, ensuring smooth day-to-day operations for staff.
• Installed and configured IT and broadcast hardware/software, optimizing performance for studio and office environments.
• Assisted with network configuration and troubleshooting, maintaining stable and secure connectivity across the organization.

Broadcast Operations & Technical Support

• Provided live studio support and real-time troubleshooting, ensuring seamless broadcast production.
• Set up and configured broadcast systems and equipment, guaranteeing a professional on-air production environment.
• Contributed to digital campaigns and live broadcasts for high-profile clients, delivering high-quality production and event coordination.

Web Development & Intranet Solutions

• Developed and launched an internal website using HTML, CSS, JavaScript, and IIS hosting, enhancing internal communication and resource accessibility.

IT Systems & Application Management

• Led the development of the Global Labs website and mobile application, collaborating with external IT stakeholders through all sprints until successful deployment.
• Managed user accounts, distribution lists, and mailbox setups on Office 365 to enhance user experience and improve productivity.
• Administered LIMS (Laboratory Information Management System), including user access control and data capturing, to streamline lab operations.
• Ensured the daily maintenance and smooth operation of IT and medical systems, minimizing downtime and optimizing performance.

Hardware, Network & VOIP Management

• Installed and configured computer hardware, network components, biometric access systems, and network printers to enhance system efficiency.
• Managed VOIP server, allocated user extensions, and resolved VOIP-related issues to ensure seamless communication.
• Provided on-site and remote technical support across 10+ Global Lab branches, ensuring timely issue resolution in line with IT policies.

Cybersecurity & Endpoint Protection

• Administered ESET Endpoint Security, safeguarding IT systems and data from potential cyber threats.

Active Directory & User Account Management

• Managed user account creation, group policy administration, and maintained a well-organized Active Directory structure.
• Delivered desktop support, resolving hardware and software issues to maintain operational efficiency across the organization.