Mentoring or Training People
Kaleigh Hope
Owner
Alberton,GP
Summary
Dynamic business owner and former Senior Hairstylist at Franco International, skilled in client relations and budget administration. Achieved high client retention through personalized consultations and innovative marketing strategies. Proven ability to enhance customer satisfaction while managing salon operations efficiently, showcasing expertise in business management and relationship building.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
20
20
years of professional experience
1
1
Language
Work History
Owner
File And Style Hair Salon
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Senior Hairstylist
Franco International
11.2019 - 10.2023
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
Junior Stylist and Apprentice
Shorten -It Hairsalon
11.2007 - 10.2020
- Offered skillful consultations that incorporated client preferences with current fashion trends, resulting in tailored hairstyles.
- Demonstrated adaptability by effectively managing walk-in clients while maintaining scheduled appointments without compromising quality of service delivery.
- Nurtured long-lasting relationships with clients through excellent communication skills and genuine interest in their personal preferences.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Performed detailed client consultations that led to highly satisfactory results, showcasing artistic flair and technical expertise.
- Contributed to salon cleanliness by performing regular maintenance tasks such as sweeping floors and sanitizing tools after each use.
Senior Hairstylist And Manageress
PaulJames Hairdressing
11.2018 - 10.2019
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Increased salon revenue through upselling additional services and retail product sales.
- Developed expertise in specialized areas such as balayage techniques or bridal hairstyling which increased clientele diversity.
- Provided valuable feedback to salon product representatives that resulted in improving the quality of supplies used within the salon.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.
- Collaborated with team members to create innovative hairstyles for fashion shows and photoshoots, showcasing the salon''s talent and creativity.
Junior Sales Representative
Coffee Excelence
06.2018 - 11.2018
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Initiated cold calls daily to expand outreach efforts resulting in increased lead generation rates.
- Mentored junior team members by sharing best practices and offering guidance on navigating complex sales situations.
- Conducted product demonstrations and presentations to showcase features and benefits to potential customers.
- Managed key accounts effectively, ensuring long-term client retention through consistent communication and problem-solving efforts.
- Worked closely with internal teams like finance and logistics ensuring smooth transactions resulting in enhanced customer experience.
- Identified areas for improvement in sales processes, providing valuable feedback to help enhance overall team performance.
Senior Hairdresser and Manageress
PaulJames Hairsalon
11.2010 - 06.2018
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Introduced new cutting-edge tools such as infrared hair dryers or ultrasonic razors into salon repertoire after thorough research and training, enhancing service offerings.
Hairowin Styling Studio
Apprenticeship
06.2005 - 10.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
NQF Level 4 - Hairdressing And Beauty
Springs College
Springs, South Africa 04.2001 -
Beauty And Make Up - Beuaty
Springs Girls College
Springs, South Africa 04.2001 -
Skills
Business management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
- Achieved by completing daily tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
Interests
Continually Upskilling Myself
Timeline
Owner
File And Style Hair Salon
01.2024 - Current
Senior Hairstylist
Franco International
11.2019 - 10.2023
Senior Hairstylist And Manageress
PaulJames Hairdressing
11.2018 - 10.2019
Junior Sales Representative
Coffee Excelence
06.2018 - 11.2018
Senior Hairdresser and Manageress
PaulJames Hairsalon
11.2010 - 06.2018
Junior Stylist and Apprentice
Shorten -It Hairsalon
11.2007 - 10.2020
Hairowin Styling Studio
Apprenticeship
06.2005 - 10.2007
NQF Level 4 - Hairdressing And Beauty
Springs College
04.2001 -
Beauty And Make Up - Beuaty
Springs Girls College
04.2001 -