Psychology
Kaityn Bedford
Customer Support Representative
Cape Town,Western Cape
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the finance and technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Bloomberg LP
Cape Town, Western Cape
04.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Waitress
Ou Meul Bakery
Cape Town, Western Cape
12.2017 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Fairmont High School
Cape Town 01.2013 - 12.2017
Bachelor of Arts - Criminology
University of South Africa
South Africa 01.2019 - Current
Skills
Complaint resolution
Accomplishments
- Telephone Service - Professionally processed 70+ calls per day, providing information and service to ensure customer satisfaction.
Certification
Bloomberg Market Concepts
Interests
Forensic psychology
Sociology
Timeline
Customer Service Representative
Bloomberg LP
04.2020 - Current
Bachelor of Arts - Criminology
University of South Africa
01.2019 - Current
Waitress
Ou Meul Bakery
12.2017 - 03.2020
High School Diploma -
Fairmont High School
01.2013 - 12.2017
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