Kaitlyn Manus

• Provide executive administrative support, including diary management, scheduling and correspondence.
• Liaise professionally with internal and external stakeholders.
• Coordinate meetings, travel arrangements and daily office operations

• Managed customer enquiries, quotations, sales orders and follow-ups
• Built customer relationships and coordinated with internal sales teams

• Delivered high-end luxury customer service.
• Served as Key Opinion Leader (KOL) for Coach, representing the brand during product launches and upholding visual standards
• Built and maintained a client book to drive repeat sales and brand loyalty
• Achieved individual and team sales targets in a fast-paced luxury retail environment
• Operated POS systems for sales transactions, returns, exchanges, and end-of-day procedures
• Handled cash, card payments, gift cards, and vouchers with accuracy
• Maintained impeccable store presentation and visual merchandising standards
• Demonstrated in-depth product knowledge across handbags, accessories, and ready-to-wear

• Led daily activities while ensuring camper safety and wellbeing
• Demonstrated leadership, communication and teamwork in an international environment

· Delivered high-end customer service and product guidance
· Processed sales, returns and exchanges using POS systems
· Handled cash, card payments, gift cards and vouchers accurately
· Developed client relationships and supported sales targets
· Maintained store presentation and merchandising standards
· Demonstrated product knowledge of handbags and accessories