Kaitlin Pella
Operations Assistant
Cape Town,WC
Summary
Operations and administrative professional with a proven track record of supporting e-commerce, publishing, and customer service sectors. Skilled in order processing, logistics coordination, supplier communication, and maintaining accurate systems and records. Recognised for strong organisational skills, attention to detail, and proactive follow-through within fast-paced, remote teams.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant & Virtual Assistant
Hyde & Hare
10.2025 - Current
- Responded to customer enquiries via phone, email, and social media, providing order updates and resolving issues.
- Processed B2C orders, refunds, and exchanges through Shopify in line with company procedures.
- Updated stock levels and managed returned goods.
- Dispatched international orders using courier platforms and tracked shipments to ensure on-time delivery. Liaised with logistics partners to resolve delivery issues.
- Responded to comments and messages through Instagram and Meta Business Suite.
- Natural fibre E-commerce store
Administrative Coordinator
Kaltz Limited
04.2021 - 12.2023
- Acted as the main point of contact between clients and internal teams to coordinate artwork approvals and publication timelines.
- Uploaded approved content to the company website using WordPress.
- Processed B2B sales, prepared invoices, supported account reconciliation, and debt collection processes.
- Coordinated administrative processes to support production and publication schedules.
- Supported the onboarding and training of new administrative staff.
- Tracked sales KPIs and updated internal records for management.
- Public Sector Publications
Online English Teacher
VUS
12.2024 - Current
- Taught English as a Foreign Language to beginner and intermediate students in an online classroom setting.
- Followed structured lesson plans and curriculum provided by the platform.
- Worked alongside teaching assistants during lessons to support classroom management and lesson flow.
- Maintained consistency and professionalism while working with students from different cultural backgrounds.
- Online English Language School
English Teacher
Meanchey General Education School
01.2024 - 12.2024
- Taught English as a Foreign Language to students across multiple age groups and proficiency levels.
- Planned and delivered lessons in line with the school’s curriculum and academic standards.
- Assessed student progress through tests and assignments and provided written feedback to parents.
- Worked collaboratively with teaching staff and school management to support student development.
- Assisted with the organization of school events, award ceremonies, fun days, and day trips.
Education
Bachelor of Arts - English, Psychology
University of South Africa
Cape Town, South AfricaLevel 5 TEFL Certificate -
The TEFL Academy
UKNational Senior Certificate - English Home Language, Afrikaans, Design, Visual Arts, Mathematics, History
CBC St Johns Parklands
Cape Town, South AfricaSkills
Professional and friendly
Customer support
Multitasking
Workflow optimization
Administrative support
Attention to detail
Project coordination
Work Planning and Prioritization
Hiring and training
Onboarding and orientation
Recordkeeping
Office supply management
Organizational management
Shipping and receiving
Reporting and documentation
Problem-solving
Timeline
Customer Service Assistant & Virtual Assistant
Hyde & Hare
10.2025 - Current
Online English Teacher
VUS
12.2024 - Current
English Teacher
Meanchey General Education School
01.2024 - 12.2024
Administrative Coordinator
Kaltz Limited
04.2021 - 12.2023
Bachelor of Arts - English, Psychology
University of South Africa
Level 5 TEFL Certificate -
The TEFL Academy
National Senior Certificate - English Home Language, Afrikaans, Design, Visual Arts, Mathematics, History
CBC St Johns Parklands
Personal Information
- Date of Birth: 07/04/1996
- Nationality: South African
Technical Proficiencies
Microsoft 365, Google Workspace, Gorgias, Slack, Zoom, Shopify, Mintsoft, Swap, Parcel2Go, Xero, ChatGPT, Canva, WordPress, Instagram & Meta Business Suite