Summary
Overview
Work History
Education
Skills
Timeline
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Kai Smith

Waiter
Cape Town

Summary

Dynamic and engaging Waiter with a proven track record at Sweethearts Of The Rodeo, excelling in customer service and guest relations management. Demonstrated ability to enhance customer satisfaction and team performance through effective communication and food allergy awareness. Skilled in POS operation and upselling techniques, contributing to a seamless dining experience.

Overview

1
1
year of professional experience

Work History

Waiter

Sweethearts Of The Rodeo
02.2024 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Education

Bachelor of Science - Computer And Information Systems

Varsity College
Cape Town
04.2001 -

High School Diploma -

Camps Bay High School
Camps Bay
04.2001 -

Skills

    Customer service

    Order accuracy

    Guest relations management

    Order management

    Upselling techniques

    Complaint resolution

    Food allergy awareness

    POS operation

    Menu recommendations

    Warm and friendly

Timeline

Waiter

Sweethearts Of The Rodeo
02.2024 - Current

Bachelor of Science - Computer And Information Systems

Varsity College
04.2001 -

High School Diploma -

Camps Bay High School
04.2001 -

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Kai SmithWaiter