Kaileigh Pillay
London
Summary
Results-driven individual promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Services Operations
Honda Motors South Africa
Johannesburg
01.2018 - 09.2019
- Applied conflict resolution skills, pacifying disputes between customers and dealerships
- Issued surveys and measured satisfaction against set standards and levels
- Observed customer behaviour to gauge customer attitude and mood
- Developed escalation matrices for critical and complex cases
- Led weekly meetings between head office and dealerships on customer complaints and managed step by step plans to resolve customer issues on behalf of Honda Motors Southern Africa
- Orchestrated move from external customer call centre in-house call centre
- This led to 80% increase in solving customer complaints within 5 days
- Trained personnel at dealerships on Customer etiquette
- Explored possible solutions and worked with dealerships and head office to find best fit for customer needs
- Compiled monthly reports on dealership performance and customer satisfaction presented at monthly head office meetings.
Research and Development Analyst
Honda Motors South Africa
Johannesburg
06.2015 - 12.2018
- Specified aims and goals, and recommended budget requirements to meet them
- Represented organization at conventions, seminars, and conferences
- Planned and directed research and development Activities
- In-house and commissioned from external research organizations
- Organized selection, training, and performance of staff to achieve research goals
- Investigated production processes for improvement opportunities
- Coordinated development of new and improved technical processes, products, and use of materials
- Managing marketing and research teams (team of 10-20)
- Ensured in house promotional events were successful
- Presented company product at industry events, promoting services and expertise to potential partners or customers
- Responsible for compiling and presenting reports of promotional events and marketing campaigns to executive team, including budgets and forecasts.
- Worked well in team settings, providing support and guidance
Temporary Office and Marketing Administrator
My Star business and education solutions
Johannesburg
01.2014 - 05.2015
- Managed various Office administrative tasks and functions including coordinating schedules, maintaining records, and overseeing day-to-day operations.
- Managed and directed 100% of incoming calls effectively highlighting and routing calls for efficient resolution.
- Engaged with about 50 clients or customers telephonically and face to face , per day building rapport, and maintaining positive relationships to enhance business outcomes
- Managed office inventory levels, tracking usage, and coordinated replenishment of stationery and supplies to meet company needs
- Documented discussions, decisions, and action items during weekly meetings to create comprehensive records for reference and follow-up
- Recorded and tracked expenses, managing reimbursements, and maintained financial records
- Assisted with compilation of Tender submissions.
Education
LLB - Law
University of Sussex
Brighton, United Kingdom 09.2019 - 07.2023
Bachelor of Arts - Politics ,Philosophy,Economics
University of Johannesburg
Johannesburg, South Africa 02.2015 - 12.2017
Skills
Able to work in teams
undefinedUniversity Society
- Women In Law Society, Events Co Ordinator, 2020/2021
- Women in Law Society, President, 2021-2023
- Politics, representation and liberation Representative, University of Sussex Student Union Societies Committee, 2022-2023
- Societies Councillor, Student Union Council, 2022-2023
Online Certificates
- Introduction to negotiation, 04/2020
- Children's Human Rights, 08/2020
Awards
- Services to Law School Award, 2023
- Contribution to Societies Award, 2023
Community Service
The Cancer Association of South Africa, Volunteer, 10/2023, Present
References
References on request.
Awards
Services to Law school award (2023)
Contribution to societies award ( 2023)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
LLB - Law
University of Sussex
09.2019 - 07.2023
Customer Services Operations
Honda Motors South Africa
01.2018 - 09.2019
Research and Development Analyst
Honda Motors South Africa
06.2015 - 12.2018
Bachelor of Arts - Politics ,Philosophy,Economics
University of Johannesburg
02.2015 - 12.2017
Temporary Office and Marketing Administrator
My Star business and education solutions
01.2014 - 05.2015
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