Kaileesha Sewpersad
HR Manager
Centurion
Summary
Accomplished HR Manager with a proven track record at Zhong Ying International, excelling in employee relations and HR policies. Spearheaded initiatives that led to the highest staff retention rate since 2018, showcasing adeptness in performance management and onboarding. Renowned for enhancing workplace culture and implementing effective training programs, blending hard skills with strategic soft skills in communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
International HR Manager
Zhong Ying International
03.2022 - 08.2024
- Head of International Department (foreign employees from around the world) for 6 Campuses across Cambodia.
- Successful onboarding and offboarding of all international staff.
- Held the highest staff retention rate since organization was established in 2018.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Recruited top talent to maximize profitability.
Customer Relationship Officer
OUTsurance
03.2019 - 03.2022
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Championed customer-centric initiatives within the company, fostering a culture of service excellence and continuous improvement.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Assisted in developing departmental goals aligned with the company''s overall objectives, leading to better performance metrics across the board.
HR Manager
Property71 Administrators
01.2014 - 03.2019
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
Education
Bachelor of Science - Supply Chain And Distribution
Mancosa
Durban, South Africa 02.2025 - Current
Specialist in Human Resources - Human Resources Management
International Hotel School
Durban, South Africa 03.2019 -
Associate of Arts - Hospitality Management
International Hotel School
Durban, South Africa 03.2019 -
Skills
Employee Relations
Cultural Competency
Collaboration
Strategic Thinking
Conflict Resolution
Timeline
Bachelor of Science - Supply Chain And Distribution
Mancosa
02.2025 - Current
International HR Manager
Zhong Ying International
03.2022 - 08.2024
Customer Relationship Officer
OUTsurance
03.2019 - 03.2022
Specialist in Human Resources - Human Resources Management
International Hotel School
03.2019 -
Associate of Arts - Hospitality Management
International Hotel School
03.2019 -
HR Manager
Property71 Administrators
01.2014 - 03.2019
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