Kafula Beleshi

Reporting into the Centre and Branch Manager, some of the responsibilities are but not limited to.

• Administer client accounts, ensuring accurate and timely updates for both new and existing customers.
• Maintain Customer Information(Database)
• Report irregularities on customer information to Centre Manager.
• Assist and resolve customer queries and complaints, enhancing customer satisfaction and retention.
• Disseminate information on effective use of power to customers.
• Perform any other lawful duties assigned by my supervisor.
• Assist in general administrative functions of the branch
• Optimise service delivery, using multilingual communication skills to meet the needs of English, Nyanja and Bemba-speaking customers.
• Develop and maintain an accurate filing system, reducing document location time.
• Minimise customer complaints by promptly addressing negative feedback and liaising with relevant departments for resolution.
• Enhanced client loyalty with excellent communication skills.
• Implement new procedures for streamlined customer interactions.

• Met and regularly exceeded sales quotas and targets.
• Manage the online marketing platforms to enhance sales.
• Liaised with clients to identify specific needs for business portfolios, including printing, clearing and forwarding.
• Supervise the marketing team and ensure appropriate advice given to meet aspirations of clients.
• Conducted market research to identify consumer requirements, habits and trends around specific products.
• Carried out field work to source for potential clients and ensure that customer base for company increases.
• Advised management on new marketing strategies and developed marketing plans for adverts and media, ensuring client satisfaction and stakeholder engagement.
• Supervise the marketing team and ensure appropriate advice is given to meet aspirations of clients.
• Managed online marketing platforms to drive sales growth.
• Liaise with media houses for purposes of marketing various products and services of the company when the need arises.
• Executed administrative tasks to maintain efficient office functionality.
• All duties are typical of the position and such other lawful and legitimate duties as may be assigned by management from time to time.
• Running the day to day operations of the administrative department and staff members.
• Carrying out office administrative duties as and when need be, for smooth running of the office.
• All duties typical of the position and such other lawful and legitimate duties as may be assigned by management from time to time.

• Managed day-to-day operations of administrative department and coordinated staff activities.
• Developing, reviewing and improving administrative systems, policies and procedures.
• Maintained office supplies and ensured all equipment functioned effectively and was properly serviced.
• Collaborated with accounting and management teams to establish budgets, track spending, and process payroll and related expenses.
• Planning scheduling and promoting office events, including meetings, conferences, interviews, orientations and training sessions.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Collecting, organising and storing information using computers and filing systems.
• Processed invoices and financial data with strong eye for detail.
• Facilitated lead generation efforts to increase customer base for sales growth. for monthly sales of menstrual health management products and personal protective gear for COVID-19.
• Managed database to maintain updated records and accuracy.
• Overseeing special projects and tracking progress towards company goals.
• Building new and expanding existing skills by engaging in educational opportunities.
• With guidance from accounts filing monthly/annual returns under ZRA, NAPSA and Workers compensation and PACRA.
• Lead generation for monthly sales of menstrual health management products and personal protective gear for COVID 19.

On part-time basis carried out the following functions:

• Selling various insurance policies to individuals and organisations.
• Established robust client relationships through effective communication and negotiation skills.
• Conducted follow-ups with prospective customers to enhance engagement and drive conversion rates.
• Negotiated and closed sales to secure profitable deals and contracts.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Managed client relationships for signed insurance policies, ensuring satisfaction and retention through ongoing support.

• Received PODs and schedules from transporters, ensuring accuracy of quantities and dates for operational efficiency.
• Manage agendas/travel arrangements/appointments etc. for upper management.
• Manage phone calls and correspondence (e-mail, letters, packages etc.). Support budgeting and bookkeeping procedures.
• Manage agendas/travel arrangements/appointments etc. for upper management.
• Create and update records and databases with personnel, financial and other data.
• Track stocks of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned.
• Tracked stocks of office supplies and placed orders to maintain inventory levels.
• Assist colleagues whenever necessary.

• Preparing functional designs, system configuration, performing relevant testing and deployment of designed business solution.
• Implementing new or maintaining existing business solution in SAP MM (Materials Management) area based on user requirements analysis.
• Proposing programs or configuring document and testing business solution in SAP MM application modules according to functional and technical requirements.
• Building professional relationships with clients, management and team members to ensure delivery of proposed solutions, supporting the development of business possibilities and for personal development.
• Contributing to high productivity and motivation of working team with the use of your communication skills and cooperation; reaching and realising project aims and outputs.
• Established regular updates with ABAP development team to ensure alignment on project objectives.
• Led application functional team to drive project initiatives and ensure successful implementation.
• Close alignment with System Integration Management, Project Managers, Team Leads of the SAP Functional, Release Management, Configuration Management, Test Management, Service Delivery and the Support organization.
• Executing other duties as defined by the Technical Manager/Managing Consultant.
• Provided updates to Managing Consultant and Technical Manager on project status and team activities.

On a part-time basis carried out the following tasks:

• Entered up to 20 records per day, continually meeting and exceeding productivity targets.
• Capturing of Local farmers' bio data into System.
• Capturing of Local farmers' Bio data into System.
• Ensured accuracy and clarity of information regarding farmers, supporting effective data utilisation.
• Sensitization of farmers with regard to how to make necessary payments to the farmers' input support programme Account.
• Trained local data entry clerks in system usage to improve data accuracy and efficiency.