Kabeya Papito Mukanku
Waiter, Kitchen Helper
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job as a waiter,kitchen helper,cleaner or a general worker position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certificate
4
4
Languages
Work History
Waiter,kitchen Helper,cleaner and Delivery Driver
Nandos
Cape Town
09.2012 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Used time management and efficient cleaning methods to meet deadlines.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Emptied trashcans and transported waste to collection areas.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Handled equipment, chemicals, and materials properly and with caution.
Waiter
Fontaine Hôtel
Cape Town
02.2012 - 03.2012
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
Diploma - Psychobiology And Pedagogy
Institute Mukubi
Miabi Kasai Oriental 09.2020 - 07.2006
Skills
Food spoilage prevention
Wine service
Dining area maintenance
Food and beverage pairings
Cash handling
Upselling techniques
Compliance standards
Guest relations
Kitchen equipment operation
Kitchen staff coordination
Fluent in English and French
Chef support
Kitchen station cleanliness
Food storage protocol
Menu presentation
Accomplishments
I was awarded a Nandos 5 years achievement award
Certification
Waiter
Additional Information
Currently studying project management
Timeline
Diploma - Psychobiology And Pedagogy
Institute Mukubi
09.2020 - 07.2006
Waiter,kitchen Helper,cleaner and Delivery Driver
Nandos
09.2012 - 05.2021
Waiter
Fontaine Hôtel
02.2012 - 03.2012