KABELO TSATSI
Facilitator
Johannesburg,GP
Summary
Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 2 years of experience to a challenging new role.
Overview
2
2
years of professional experience
Work History
Training Facilitator
Sartek
06.2022 - Current
- Develop innovative training materials that simplified complex concepts for employees, leading to a 40% reduction in onboarding time and enabling new hires to achieve full productivity within 2 weeks of employment.
- Design and execute comprehensive training programs that delivered essential customer service, product, and systems knowledge to over 50 employees, resulting in a 30% increase in overall productivity and satisfaction ratings.
- Collaborate closely with the OPS and Quality teams to identify training needs and work directly with clients to continuously improve training initiatives
- Design monthly product assessments to evaluate employee comprehension and training effectiveness and make recommendations for improvement to ensure continued success.
Team Manager
- I provided exceptional leadership and support to ensure a high level of customer satisfaction
- I led a team of customer service representatives, providing mentorship, coaching, and performance evaluations to promote continuous improvement
- As part of my role, I facilitated regular team meetings to address challenges and discuss strategies to improve team performance, resulting in a highly motivated and engaged team.
Education
Certification - Facilitate Learning
Chartall Business College
Johannesburg, South Africa 04.2001 -
National Diploma - Business Information Technology
University Of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Coaching
Mentoring
Activity Planning
Advocacy
Creativity and Innovation
Quality Assurance
Training Needs Analysis
Technological proficiency
References
- Candice Perigadu, Startek, 065 967 3590
- Zanoxolo Tyhoda, Startek, 081 397 7342
- Nonhlanhla Madlala, TEDx, 061 406 5616
Additional experience
In my capacity as a TEDx speaker coach, I have honed my ability to guide and empower speakers to deliver impactful talks that resonate with diverse audiences. Additionally, I've curated Talks for TEDxUniversityOfSouthAfrica, TEDxCapeTown, TEDxMaruapula and TEDxClarkston, selecting speakers and topics that inspire and provoke thought. These experiences have deepened my understanding of effective communication and storytelling, enriching my skill set in facilitation, coaching, crafting compelling narratives and fostering engaging presentations.
Timeline
Training Facilitator
Sartek
06.2022 - Current
Certification - Facilitate Learning
Chartall Business College
04.2001 -
National Diploma - Business Information Technology
University Of Johannesburg
04.2001 -
Team Manager
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