Kabelo Thanjekwayo

ExperienceAccounts Receivable Specialist / Debt Collector

Fish Window CleaningPhase 1: Accounts Receivable & Billing Preparation

*Monitored accounts: Tracked customer accounts daily using franchise software and QuickBooks to identify overdue balances and track aged receivables.

*Processed invoices: Generated and distributed accurate invoices to both residential and commercial clients through mail, email, and online billing portals.

*Reconciled records: Reconciled invoices and payments to ensure all customer accounts were completely up to date before collections outreach began.

Phase 2: Proactive Outreach & Customer Communication

*Client follow-ups: Conducted high-volume outbound calls and sent professional emails to clients with outstanding balances to inquire about payment status.

*Negotiated settlements: Developed structured repayment plans and negotiated payoff deadlines that were mutually agreeable for the client and the franchise.

*Resolved disputes: Acted as the primary point of contact for billing discrepancies, service complaints, or missing work orders to clear roadblocks preventing payment.

Phase 3: Escalation & Account Resolution

*Updated database systems: Accurately recorded the details of all commCommCommunications, promises to pay, and transactional activities within the billing system.

*Processed payments: Processed checks, credit cards, and direct bank payments, and applied them to the corresponding customer profiles.

*Escalated problem accounts: Identified unresponsive or uncooperative accounts for special handling, such as suspension of services or forwarding to third-party collection agencies.

Phase 1: Customer Support & ResolutionRespond and Troubleshoot: Handle daily customer inquiries across multiple channels (phone, email, and live chat), assisting with technical support and product troubleshooting.De-escalation: Apply conflict resolution strategies to soothe unhappy customers and resolve complex issues promptly.CRM Logging: Log all interactions, feedback, and customer data in the internal Customer Relationship

Phase 2: Rand Advocacy: Guide clients or customers through branding, positioning, and understanding their pain points. Product Education: Explain the features, benefits, and values of new products or services to target audiences. Asset Coordination: Assist with the creation and execution of promotional materials, including email marketing and digital campaigns.