Kabelo Elijah Mohlala
Call Centre Agent
Tembisa
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Sales Associate
Sneaker Factory
01.2023 - Current
- Welcoming customers
- Driving sales to meet our monthly targets
- Organized store by returning merchandise to proper and restocked displays
- Maintained knowledge of current promotions
- Recommended selected merchandise based on customer desires
SOS/Claims Call Centre/Live Chats Agent
Miway
01.2020 - 01.2022
- Dealing with Commercial and Personal Lines claims (motor and non-motor claims), open 24hours, day and nightshift
- Assisting with roadside emergencies -Accident’s tow, mechanical breakdown tow and alternative transport for them to get home
- Assisting with home assistance-electrician, security, plumber, locksmith
- Ensure that all client’s queries are dealt with effectively
Message Centre Agent
Miway
01.2016 - 12.2016
- Assist with new policy vehicle inspection
- Transferring calls to the relevant departments
- Taking messages for unavailable departments
- Capturing vehicle inspection certificates
- Updating tracking device on the policy
Education
Grade 12 -
Baroka Secondary School
Fais Certificate NQF Level 4 -
Masifunde
Class of business 1 - Short Term Insurance, Personal Lines
Gifs
Skills
Active Listening Skills
Time management
Upselling
Problem-solving
Client service
Personal Information
- Gender: Male
- Nationality: South African
Timeline
Sales Associate
Sneaker Factory
01.2023 - Current
SOS/Claims Call Centre/Live Chats Agent
Miway
01.2020 - 01.2022
Message Centre Agent
Miway
01.2016 - 12.2016
Class of business 1 - Short Term Insurance, Personal Lines
Gifs
Grade 12 -
Baroka Secondary School
Fais Certificate NQF Level 4 -
Masifunde
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