JUSTUS VAN ROOYEN
Port Elizabeth
Summary
Hospitality professional with strong background in customer service and conflict resolution. Expertise in menu memorization and tailored recommendations to enhance customer loyalty. Proficient in POS operation and effective communication, consistently driving high satisfaction rates. Efficient in managing guest interactions and optimizing server loads to ensure positive dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Hennies Port Elizabeth
01.2024 - Current
- Memorized over 50 menu items and rotating specials to provide personalized recommendations enhancing guest experience.
- Greeted new and returning customers, fostering relationships that encouraged repeat business.
- Swiftly and successfully resolved conflicts, resulting in customer satisfaction 100% of the time.
- Ensured cleanliness, hygiene, and food safety standards met company regulations, contributing to a safe dining environment.
Bartender
Metro Indoor Sport Centre
01.2022 - 01.2024
- Delivered friendly, engaging, and efficient customer service in a fast-paced environment.
- Ensured compliance with alcohol service laws, safety standards, and responsible service practices.
- Coordinated with team to ensure safe environment by regulating alcohol consumption and de-escalating conflicts.
- Managed bar setup, maintained stock levels, and controlled inventory through efficient ordering and restocking.
- Operated POS systems and processed cash transactions with accuracy to ensure smooth customer experiences.
Delivery Assistant & Packer
Organic Footprints
01.2021 - 01.2022
- Delivered fresh produce during peak hours of the day to desired destinations without delays.
- Managed inventory of produce products to prevent cross-contamination during storage and handling. such as fruits, vegetables, dairy, meat, and chemicals without cross contamination.
- Managed delivery documentation, invoices, and proof of delivery accurately.
- Assisted with loading and unloading goods while following safe handling procedures.
- Provided friendly, professional customer service, acting as a brand ambassador for the company.
Education
Bachelor of Arts - Industrial Psychology
Nelson Mandela University
Summerstand, Port Elizabeth01.2025
High School Diploma -
Pearson High School
Jenvey Road, Summerstrand, Port Elizabeth01.2020
Skills
- POS Operation
- Menu memorization
- Effective communication
- Customer Service
- Product Knowledge
- Conflict Resolution
- Customer Behavior Analysis
- Organizational Psychology
- Goal/Results driven
- Teamwork
- Alcohol service knowledge
- Cash handling
References
- Christo Van Wyk, Hennies Port Elizabeth, +27 83 238 8975, boh.pe@therealhennies.co.za
- Gareth de Vos, Metro Indoor Sports Centre, +27 72 703 4490, garethdv09@icloud.com
Languages
- Afrikaans
- English
Timeline
Server
Hennies Port Elizabeth
01.2024 - Current
Bartender
Metro Indoor Sport Centre
01.2022 - 01.2024
Delivery Assistant & Packer
Organic Footprints
01.2021 - 01.2022
Bachelor of Arts - Industrial Psychology
Nelson Mandela University
High School Diploma -
Pearson High School