Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Justin Wayne Morar

Justin Wayne Morar

Manager
Cape Town

Summary

To solve problems in a effective/creative manner in a challenging position. To enhance my skills in a dynamic and stable workplace. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

EXL
Cape Town
04.2023 - Current
  • Train and develop a team / set goals and weekly targets using strategies and putting smart plans in place for each advisor, monitor progress towards the desired goal
  • Strong communication skills / problem solving, organizational and delegation skills
  • Have weekly coaching’s and team meetings with every advisor
  • Motivate and uplift my team on a daily basis
  • Work closely with my lead manager and lead assistant manager
  • Manage absence and time keeping
  • Have daily huddles to keep team up to date with previous day’s work
  • Creating report for end of day feedback to my lead assistant manager
  • Report my progress in weekly performance reviews
  • Reviewed sales and gross profit report to assess company efficiency.

Team Leader

EXL
Cape Town
03.2022 - 03.2023
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Held weekly team meetings to inform team members on company news and updates.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Mentored and guided employees to foster proper completion of assigned duties.

Customer Service Advisor

EXL
Cape Town
09.2020 - 03.2022
  • Take inbound calls to either set up home and contents insurance policies as well as car insurance Handle customer queries and problem solve
  • Assist customers with renewals and cancellations as well as updating information correctly
  • Interact with underwriters and seniors
  • Transfer customers to the correct departments
  • Set reminders in calendar to call customers back.

Sub Driver and Newspaper

01.2018 - 01.2019
  • Delivery for the Herald
  • Position Driver code 8
  • Duties Responsible for delivering newspapers to various shops in Port Elizabeth

steel welder

Cape Balustrading
01.2017 - 01.2017
  • And Balustrade manufacturer
  • Duties Installing balustrades Pick up my team with company car
  • Measure the size of the job
  • Buy material
  • Grind and cut all steel
  • Polish on completion of the job.

Artisan welder

Transnet engineering
01.2015 - 01.2016
  • Train refurbishment
  • I have full experience in welding on stainless steel and mild steel as well as copper welding; I have been trained in welding overhead, horizontal and vertical positions
  • I do ARC, MIG, TIG and Brazing as well as plasma cutting and flame cutting.

Dispatch clerk

LH Marthinusen
01.2015 - 01.2015
  • Responsible for checking of traction motors that must be booked into warehouse Load data onto spreadsheets
  • Certified certain motors for fire resistance Appoint drivers to pick up locations

Stock taker

Cedar Spar
01.2010 - 01.2011
  • Check for stock accuracy
  • Replenish stock to shelves

Education

Grade 12 matriculated - undefined

Milnerton High School

Red Seal - Artisan

School of Engineering
Salt River
01.2011 - 11.2013

Skills

Team building

undefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Timeline

Assistant Manager

EXL
04.2023 - Current

Team Leader

EXL
03.2022 - 03.2023

Customer Service Advisor

EXL
09.2020 - 03.2022

Sub Driver and Newspaper

01.2018 - 01.2019

steel welder

Cape Balustrading
01.2017 - 01.2017

Artisan welder

Transnet engineering
01.2015 - 01.2016

Dispatch clerk

LH Marthinusen
01.2015 - 01.2015

Red Seal - Artisan

School of Engineering
01.2011 - 11.2013

Stock taker

Cedar Spar
01.2010 - 01.2011

Grade 12 matriculated - undefined

Milnerton High School

Similar Profiles

CREATE PROFILE
Justin Wayne MorarManager