Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic
Justin Wade Doravaloo

Justin Wade Doravaloo

Centurion,PRETORIA

Summary

Talented Warehouse Manager offering 8 years of leadership and expertise in overseeing the training and performance of employees. Accomplished in maintaining smooth warehouse operations through accurate record-keeping, logistics management, planning and inter-departmental communications. Successful in remaining informed of customer demand and sales forecasts to maintain an appropriate amount of product inventory. I have more than 8 years of Warehouse and Logistics Experience and exposure within the retail industry including fleet management, Product Management, Warehouse Management, E-commerce experience, SHE representative experience, and all-around expertise that will allow me to contribute toward the success of your company. Through my experience, I have become Professional in overseeing a wide variety of Warehouse responsibilities while demonstrating a steadfast commitment to maximizing all inventory and management satisfaction. The following achievements demonstrate my qualification for this position, which can be viewed on my curriculum vitae. Excelling in consecutive Warehouse online Liaison for Mr. Price e-commerce distribution evaluating and recommending meeting customer needs and expectations, entering customer orders into databases, investigating, and resolving issues, and providing requested information to customers in a professional manner. Contributed to the proposal and implementation of Warehousing and Logistics process management since 2017 at a international retail industry of Ashley furniture home stores Promoted to Warehouse and Logistics Manager with efficient and dedicated duties. My Loyalty, work ethic, and passion within the department allowed me the opportunity to become the Warehouse and Logistics Manager of Ashley Furniture My Personal growth and determination allowed me to continue my rolling as the Warehouse and Logistics Manager since appointed. My objective is to contribute to the mission and vision of my employer. With a proven dedication to optimizing Warehouse standards and operations success, I will contribute immensely to the company's success as a dynamic individual with hands-on experience in Warehousing and Stock and Logistics and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Warehouse & Logistics Manager

Winsen International
03.2024 - Current
  • Ensured timely delivery of products to customers by closely monitoring transportation schedules and addressing potential delays proactively.
  • Developed strong relationships with vendors, negotiating favorable contracts that benefited both parties.
  • Implemented cost-saving initiatives, identifying areas for improvement in operational processes.
  • Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
  • Enhanced employee performance through the implementation of targeted training programs and performance reviews.
  • Optimized warehouse layout for better space utilization and more efficient product flow.
  • Facilitated open lines of communication between management, staff members, suppliers, and clients to address any issues promptly effectively.
  • Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
  • Reduced order processing time with the introduction of automated sorting equipment.
  • Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
  • Implemented quality control measures to ensure all products met required specifications before shipping to customers.
  • Assigned tasks to team members to complete within designated time frames. Ensure that departments KPI's are achieved
  • Trained new team members on proper and safe use of tools and equipment.
  • Met or exceeded production goals and objectives by following strict procedures, enforcing company policies and procedures.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks. Ensure disciplinary action is taken when required as per the Company's Disciplinary Code and Procedures.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances whilst fostering an environment of teamwork and cooperation, whilst creating a culture of growth and learning, and the development of staff
  • Manage the actual output of all warehouse departments namely receiving, inventory management, stock , and custom order preparation and deliveries.
  • Responsible for driving regular development and improvement of processes and procedures.
  • Ensure that customer service level requirements are met in a cost effective manner.
  • Manage the maintenance and repairs of company vehicles.
  • Investigating stock difference, Check all goods received.
  • Prepare all documents for dispatching, and administration, and compiling PODs from transporters.
  • Cross border tracking of trucks as well as handling all clearing and forwarding documents for shipments
  • Dealing with transporters cross border to ensure effective deliveries of goods to clients
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Enforced team adherence to safety regulations and protocols.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Warehouse and Logistics Manager

Euro Bath & Tile
05.2023 - 02.2024
  • Supervision of deliveries of goods into warehouses and ensured products are accounted for, in terms of receiving
  • Manages inventory tracking system to record deliveries, shipments and stock levels
  • Evaluates deliveries, shipments and product levels to improve inventory control procedures
  • Analyzes daily product and supply levels to anticipate inventory problems and shortages
  • Maintain standards of health and safety, hygiene and security
  • Resolved employee conflicts in most efficient manner while following company protocols
  • Monitored and ensured team compliance with company regulations and procedures
  • Inspired and motivated warehouse teams in operational improvement, increasing team efficiency
  • Trained, guided and evaluated warehouse workers, increasing performance and productivity rates
  • Managed warehouse team recruitment, conducting interviews and hiring high-performing staff
  • Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness
  • Dispatched and assessed product quality, achieving outstanding customer satisfaction
  • Trained staff on material handling processes to reduce shipping times and weekly meetings to ensure efficient productivity
  • Planned stock quantities according to marketplace demand and sales forecasts
  • Researched issues to address shipping errors and packaging mistakes
  • Updated customers and interdepartmental employees on critical shipments upon request
  • Created and enforced policies and procedures for the entire logistics team
  • Mentored and developed team members in picking techniques, optimizing overall team performance
  • Performed disciplinary and grievance interviews or investigations in line with company policies to prevent escalations
  • Performed daily inspection of warehouse grounds for security and safety
  • Monitored sickness absence levels and conducted return-to-work interviews per company policy, avoiding staffing concerns
  • Loaded and unloaded truck deliveries using stock systems to process and arrange orders
  • Enforced correct procedures concerning paperwork dispatch and cash collection to avoid customer complaints
  • Oversaw relevant vehicle safety checks and documentation to report defects promptly
  • Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets
  • Maximised sales and margin potential in line with business objectives to control all aspects of operation
  • Created and managed budgets for improved cost control
  • Liaised with suppliers and customers on distribution of outward goods
  • Reordered and restocked at optimal times using data to record movement of goods
  • Ensuring that all KIP'S are done accordance to company policies and monitoring of staff performance.

Warehouse Manager

Curve Gear
12.2022 - 05.2023
  • Dispatched and assessed product quality, achieving outstanding customer satisfaction
  • Managed warehouse team recruitment, conducting interviews and hiring high-performing staff
  • Trained, guided and evaluated warehouse workers, increasing performance and productivity rates
  • Resolved employee conflicts in most efficient manner while following company protocols
  • Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness
  • Inspired and motivated warehouse teams in operational improvement, increasing team efficiency
  • Managed day-to-day shipping and receiving, typically overseeing more than 500-1000 packages in a 24-hour period
  • Monitored and ensured team compliance with company regulations and procedures
  • Created and enforced policies and procedures for the entire logistics team
  • Oversaw shipping and receiving activities, accomplishing a customer pick rate of 88% by monitoring zone separation
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
  • Coached the warehouse team on FIFO monitoring
  • Updated customers and interdepartmental employees on critical shipments upon request
  • Adhered to company audit rules during inventory counts with 95% accuracy
  • Planned stock quantities according to marketplace demand and sales forecasts
  • Developed lasting relationships with employees, peers, upper management and outside vendors
  • Trained staff on material handling processes to reduce shipping times
  • Maintain standards of health & safety, hygiene and security
  • Planning and rostering of warehouse staff to ensure that timelines and KPI'S/SLA are met
  • Work with IT & ERP Teams to optimize the Warehouse management system, to ensure accuracy of inventory and efficiencies
  • Managing driver and coordinating daily routes or online deliveries
  • Oversaw shipping and receiving activities, accomplishing a customer pick rate of 90% by monitoring zone separation
  • Oversaw shipping and receiving activities, accomplishing a customer pick rate of 83% by monitoring zone separation
  • Researched issues to address shipping errors and packaging mistakes.

Warehouse & Logistics Manager

Ashley & Stilo Furniture, International Furniture Retailer
07.2017 - 10.2022
  • Dealing with suppliers by developing and maintaining a positive relationship with internal and external customers and suppliers seeking ways to enhance customer satisfaction through effective distribution techniques and proactive error identification
  • Coordinate stock pickings for deliveries
  • Maintain & Improve Efficiencies so that inventories are accurate
  • People Management & Manage, lead, and motivate the Warehouse staff to create a culture of team spirit and working together with colleagues and Management
  • Overall operation of the Warehouse ensuring the safe and effective receipt, order, assembly storage, and distribution of customer goods on time and without damage
  • Performing related tasks as required
  • Develop and maintain a positive relationship with internal and external customers and suppliers seeking ways to enhance customer satisfaction through effective distribution techniques and proactive error identification
  • Ensure efficient and effective planning of the receipt, order, assembly, storage, and deliveries of Warehoused goods as well as the collaboration with other branches
  • Ensure correct and continuous labeling of new stock items received
  • Ensure quality checks are done properly on all merchandise and company vehicles every week, ensuring they are always kept in a good and clean condition inside and outside, identifying any health and safety problems, any security breaches
  • Maintain and manage the equipment in the warehouse
  • Attending monthly Executive meeting
  • Plan and organize the warehouse layout in such a way that stock can be managed efficiently, and vehicles loaded quickly and correctly
  • Responsible for the safe operation of the warehouse and ensuring that staff adhere to all safety laws and policies
  • Fuel Recons & Ensure that vehicles are in accordance with Road Traffic Control Act
  • Fleet Management Route planning Efficiencies
  • Oversee and Manage All receiving, warehousing, distribution, and maintenance
  • Weekly / Monthly & Yearly Stock Takes by Manage & Maintain & Plan and organize the yearly June stock take throughout the year e.g., stock labeling, barcodes facing the correct way around
  • Manage & supervise exhibitions, shows, and events
  • Customer service & Experience & Handling Complaints
  • Inventory & Security control management
  • Training / Educating the warehouse team
  • Ensuring all Housekeeping duties are completed
  • Organize & maintain filing & oversee all staff Overtime
  • Managing incoming containers
  • Organize, plan & coordinate daily workflow
  • Demonstrated competencies across Microsoft Office applications to effectively manage and maintain warehouse records
  • Liaised proactively with suppliers, enabling efficient materials ordering and processing
  • Organized warehouse racks clearly and precisely, improving operational flow
  • Completed detailed stock reports, maintaining up-to-date, reliable inventories
  • Worked accurately and efficiently to deliver fast, reliable order processing support
  • Provided day-to-day administrative support, aiding smooth-running warehouse operations.

Warehouse Liaison for E-commerce

Mr. Price Group
06.2013 - 06.2017
  • Clothing retailer, Warehouse Liaison for E-commerce
  • Duties and Responsibilities: Dealing with complaints online and store level
  • Liaising with couriers
  • Item performance for the Group (product queries)
  • Handling Account Quires
  • Website Assistance
  • Coordinating and placing customer orders
  • Dispatching & Receiving
  • Handling Customer Deliveries
  • Live Chat with local and international clients
  • Ensure that customer delight is a key priority and culture in the area
  • Warehouse Management
  • Stock takes
  • Store displays.

Education

Bachelor's pass -

Markland's Secondary School Durban, KZN

Skills

  • People skills to maintain good relationships with clients
  • Self-motived and able to work with minimal supervision
  • Process Improvement Strategies
  • Target-Driven
  • Stock Management
  • Ability to lead a team and make informed decisions
  • Effective listening, communication, and organizational skills
  • Computer literate with knowledge of Microsoft Office programs
  • Experience with MS office, excel, and Word
  • Strong Management experience
  • Ability to work under pressure
  • Ability to delegate
  • Ability to handle conflict
  • Focus on turnaround time response
  • Willingness to Learn (Passionate & one of my strong points)
  • Time Management
  • Recruitment and Training
  • Health and Safety Enforcement
  • Warehouse Management System (WMS) Adept
  • Warehousing Process Knowledge
  • Personnel Management
  • Logical Reasoning
  • Compliance Standards
  • Shipping and Receiving
  • Logistics Planning
  • Transportation Coordination
  • Demand forecasting
  • Problem-Solving
  • Multitasking
  • Team Leadership
  • Attention to Detail
  • Self Motivation
  • Time management abilities
  • Decision-Making
  • Inventory Audits
  • Inventory Reconciliation
  • Shipment Tracking
  • Active Listening
  • Warehouse Logistics
  • Logistics Oversight
  • Fleet Management
  • Fleet Dispatch
  • Vehicle Maintenance
  • Billing Systems
  • Procurement
  • Customs Compliance

Certification

  • NETSATR Fleet management certificate
  • Communication Certificate
  • Health and Safety certificate

Accomplishments

  • Created and developed receiving & security policies to consistently exceed quality and production targets.
  • Advanced from Assistant manager to Warehouse Manager quickly as a result of determination and fleet achievements.
  • Planned and coordinated (Store opening) projects resulting.
  • Coordinated stock movements for pop-ups and store events.
  • Created and developed critical Logistics policies to consistently exceed quality and production targets.
  • Built and nurtured key client relationships to grow profit by 88%.

Additional Information

REFERENCES


  • Stilo Reference General Manager for Patio & Ashley/Stilo, 012 657 9400 - 083 777 0699
  • Mr. Price Group Reference Manager, 072 4816 567 •
  • Curve Gear Reference Manager, 082 363 1995 •
  • Euro Bath & Tile Reference Manager, 082 337 2180

Timeline

Warehouse & Logistics Manager

Winsen International
03.2024 - Current

Warehouse and Logistics Manager

Euro Bath & Tile
05.2023 - 02.2024

Warehouse Manager

Curve Gear
12.2022 - 05.2023

Warehouse & Logistics Manager

Ashley & Stilo Furniture, International Furniture Retailer
07.2017 - 10.2022

Warehouse Liaison for E-commerce

Mr. Price Group
06.2013 - 06.2017

Bachelor's pass -

Markland's Secondary School Durban, KZN

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Justin Wade Doravaloo