Justin Duncan

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At C&R Industries, I held a comprehensive role encompassing after-sales support, technical product support and dealer network development.

Responsibilities:

• Management of after-sales team
• Facilitation of product sales training to national dealer network
• Organisation of annual dealer conferences
• Promote products at expos and trade shows
• Development and management of e-commerce website
• Management of electronic marketing and social media

At Lexus Kingsmead, I thrived in dual roles as a New Vehicle Sales Executive and Assistant Sales Manager, where I played a pivotal role in driving sales and ensuring exceptional customer experiences.

As a New Vehicle Sales Executive, I demonstrated a strong ability to understand client needs and match them with the perfect Lexus vehicle, consistently exceeding sales targets and earning recognition for top performance.

Simultaneously, as Assistant Sales Manager, I provided support to the sales team, implementing strategic initiatives that enhanced operational efficiency and customer satisfaction.

In July 2006 Lexus launched their new generation Lexus vehicles into the South African market.

In the months leading up to the launch Lexus ran a campaign called 'The Lexus Drive Experience' which gave prospective clients the opportunity to drive the new vehicles.

I was responsible for running the Durban hub of this campaign.

Responsibilities:

• Establishment and setup of hub facility
• Management and training of 8 brand ambassadors
• Management of Lexus vehicle fleet
• Management of demo drive schedule
• Daily debriefing and reporting to Lexus head office.

During my early tenure at C&R Industries, I excelled as a Workshop Manager, overseeing operations at a repair workshop and small-scale manufacturing facility dedicated to industrial equipment. I thrived in optimising productivity and ensuring seamless workflow within the workshop, harnessing a deep understanding of equipment repair and manufacturing processes.

Responsibilities:

• Plan and manage the workshop & production operations
• Manage workshop staff
• Manage the workshop parts inventory
• Marketing and promoting the workshop's services
• Negotiation of service contracts
• Budgeting and forecasting.