Squash
Justin Zane De Lange
IT OPERATIONS HEAD
Melville
Summary
Motivating, coaching, and overseeing teams is at the core of my expertise in IT Operations and Leadership. With excellent interpersonal and multitasking skills, I have successfully established and implemented goals and objectives, effectively managing risks and unlocking business potential. Strong independent judgment and critical-thinking abilities enable leading by example, setting the standard for the team to follow. Firm belief in practicing humility and never considering oneself above any task, whether assisting a user in a call center or repairing a desktop.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
10
10
Certifications
Work History
IT OPERATIONS HEAD
FNB Chief Risk Office
11.2024 - Current
- Budget Goals- Set specific, measurable, achievable and relevant objectives that align with the overall business strategy, focusing on areas like cost optimization, efficiency improvements, technology upgrades, and security enhancements, while also considering current IT infrastructure and resource limitations.
- Corporate Governance according IT Governance Models - Framework of policies and practices used to ensure that an organization's IT strategy aligns with its overall business goals, managing risks associated with technology, and maximizing the value of IT investments, all while adhering to ethical and legal standards.
- Develop and Achieve Team Efficiencies and Innovations IT Operations - Focus on conducting thorough process audits, embracing automation through technology, fostering a culture of continuous improvement, empowering employees to contribute ideas, leveraging data analytics, and aligning IT initiatives with business goals by implementing strategies like streamlined workflows, cross-functional collaboration, skill development, and regular performance reviews to identify and address areas for optimization.
- Innovation Culture to Increase Organizational Capacity – Create a workplace environment that actively encourages employees to generate, share, and implement new ideas, fostering creativity and experimentation.
- IT Business and Partnership Management - The practice of strategically aligning IT initiatives with a company's overall business goals by fostering collaborative relationships with various internal and external partners, ensuring technology solutions effectively address business needs and drive value across the organization.
- IT Infrastructure Component Lifecycle Management - Managing the IT infrastructure and software throughout its lifecycle. This includes planning, implementing, and decommissioning IT assets.
- IT Infrastructure Operations - Management and maintenance of the hardware, software, and networking components that underpin a company's IT infrastructure.
- IT Service Culture- Providing IT services that prioritize customer experience and satisfaction.
- People Management- Managing the IT employees to improve productivity and performance.
IT OPERATIONS HEAD
MotoVantage
03.2021 - 10.2024
- Budget Goals- Set specific, measurable, achievable and relevant objectives that align with the overall business strategy, focusing on areas like cost optimization, efficiency improvements, technology upgrades, and security enhancements, while also considering current IT infrastructure and resource limitations.
- Corporate Governance according IT Governance Models - Framework of policies and practices used to ensure that an organization's IT strategy aligns with its overall business goals, managing risks associated with technology, and maximizing the value of IT investments, all while adhering to ethical and legal standards.
- Develop and Achieve Team Efficiencies and Innovations IT Operations - Focus on conducting thorough process audits, embracing automation through technology, fostering a culture of continuous improvement, empowering employees to contribute ideas, leveraging data analytics, and aligning IT initiatives with business goals by implementing strategies like streamlined workflows, cross-functional collaboration, skill development, and regular performance reviews to identify and address areas for optimization.
- Innovation Culture to Increase Organizational Capacity – Create a workplace environment that actively encourages employees to generate, share, and implement new ideas, fostering creativity and experimentation.
- IT Business and Partnership Management - The practice of strategically aligning IT initiatives with a company's overall business goals by fostering collaborative relationships with various internal and external partners, ensuring technology solutions effectively address business needs and drive value across the organization.
- IT Infrastructure Component Lifecycle Management - Managing the IT infrastructure and software throughout its lifecycle. This includes planning, implementing, and decommissioning IT assets.
- IT Infrastructure Operations - Management and maintenance of the hardware, software, and networking components that underpin a company's IT infrastructure.
- IT Service Culture- Providing IT services that prioritize customer experience and satisfaction.
- People Management- Managing the IT employees to improve productivity and performance.
IT OPERATIONS & INFRASTRUCTURE MANAGER
MotoVantage
03.2019 - 02.2021
- Manage and support the MotoVantage Ops Team.
- Manage and support the MotoVantage Infrastructure Team.
- Manage and support the FNB Desktop Team.
- Manage and support the Oracle Database and Application Team.
- Manage relationship between MotoVantage and FNB Shared IT Services Team.
- Manage relationships and contract negotiations with various vendors
- Work closely with Information and Security Officers to identify and remediate risks.
- Monitoring and general health of all systems using Dynatrace monitoring application.
- System Performance Reporting
- Infrastructure Incident management and reporting
SERVER ADMINISTRATOR / DEV-OPS SPECIALIST
FNB Premium Banking
01.2016 - 03.2019
- Atlassian Administrator.
- Automation Administrator.
- Windows 2012/2016 & Red Hat 7 Linux Administration.
- Provisioning of new VM's with FNB Data Centre for new or existing systems.
- Setting up and preparing VM's throughout all 5 environments for various systems.
- Monitoring and general health of all systems using Nagios and Dynatrace monitoring tools.
- Deploying new code to production systems.
- Managing and applying for for new firewall rules.
- Apple Technical Specialist
APPLICATION SUPPORT ANALYST
FNB Premium Banking
03.2015 - 12.2015
- Production support specialist (Iress Investment Management)
- Solutions specialist
- Financial Advice 3rd party application support (Sanlam SNET, Old Mutual Front Office and Momentum Quota)
- IBM AS400 support
- IBM Cognos setup and support
- Technical support (desktop, laptop and iPad)
- AD administration (INB Domain)
- 3G and VPN support
TECHNICAL SPECIALIST
FNB Brokers
04.2012 - 02.2015
- Monitor branch networks
- Linux administration
- Windows 2008 Active Directory administration
- Windows 2008 server support
- Setup and maintained a MS SharePoint 2010 site for FNB Life
- Branch technical support
- Mobile device management
- Desktop and printer support
- Backup to System Administrator (Server monitoring, server support and sending of daily ACB's
- Team Leader to Desktop Technicians
NETWORK ADMINISTRATOR
FNB Brokers
12.2007 - 03.2012
- Administered and maintained Linux domain.
- AD User administration.
- IBM ISeries user administration.
- LAN and WAN support and monitoring.
- VPN support and monitoring.
- Windows Server 2003 Administration
- User domain account administration.
- Maintain and create shares on the domain
- Firewall user administration
- Mail marshal administration
- User administration for IBM Domino Mail Server
- Voice recording administration
DESKTOP TECNICIAN
FNB Brokers
05.2005 - 11.2007
- Support and installations
- Printer and scanner setup and support
- IBM ISeries printing support
- Network support
- Offered support to 37 branches in South Africa and Namibia
CUSTOMER ENGINEER
IT Maintenance
08.2001 - 04.2005
- Computer, printer and server repairs and upgrades.
- New hardware and software installations.
- IBM ISeries and Linux support.
- Networking - installation, fault finding and maintenance.
- Desktop support.
- Customer relations(notable customers included Auto & General, FNB Brokers, North West Bus Services.
POINT OF SALE CUSTOMER ENGINEER
Ankerdata
05.1998 - 07.2001
- Cash register repairs.
- Cash register installations.
- Cash register programming.
- Cash register sales.
- Computerized point of sale system software and hardware installations.
- Computer and peripheral repairs.
- Customer relations (notable customers included Shoprite Checkers, Spar Stores and CNA.
Education
No Degree - Certificate in Business Management
College SA
Johannesburg, South Africa 12.2013 - 12.2014
Skills
Capacity planning
undefinedAccomplishments
- 2019, Re Architectured TIA for MotoVantage to greatly improve stability and performance
- 2011, Moved FNB Insurance Brokers from a Linux domain to a Windows 2008 domain
- 2013, Risk and Advisory desktop and laptop rollout
- 2016, Setup Atlassian Suite for Premium Banking on a Linux infrastructure.
- 2016, Implementation of Elite Wealth for Financial advisory
- 2018, Macbook Pro and Ipad Pro Project for Premium Banking.
- 2015, Domain migration Financial Advisory from INB to FNBJNB domain
- 2022, 99.96% Uptime on all MotoVantage Application for 2022
- Consistently a high performer within FNB. 2024 performance rating of "Exceeds Expectations"
Management Experience
- Manage and support the MotoVantage Ops Team
- Manage and support the FNB DMT Desktop Team
- Manage and support the Oracle Support Team
- Manage relationship between MotoVantage and FNB Randburg Computer Centre
- Manage relationships and contract negotiations with various vendors
- Work closely with ISO's to identify and remediate risks
- Monitoring and general health of all systems using Dynatrace monitoring
- System Performance Reporting
- Incident management and reporting
Technical Experience
- Production support specialist (Iress Investment Management)
- Solutions specialist
- Financial Advice 3rd party application support (Sanlam SNET, Old Mutual Front Office and Momentum Quota)
- IBM AS400 support
- IBM Cognos setup and support
- Technical support (desktop, laptop and iPad)
- AD administration (INB Domain)
- 3G and VPN support
Network Experience
- Monitor branch networks
- Linux administration
- Windows 2008 Active Directory administration
- Windows 2008 server support
- Setup and maintained a MS SharePoint 2010 site for FNB Life
- Branch technical support
- Mobile device management
- Desktop and printer support
- Backup to System Administrator (Server monitoring, server support and sending of daily ACB's)
- Team Leader to Desktop Technicians
Linux Experience
- Administered and maintained Linux domain.
- User administration.
- ISeries user administration.
- LAN and WAN support and monitoring.
- VPN support and monitoring.
- Windows Server 2003 Administration
- User domain account administration.
- Maintain and create shares on the domain
- Firewall user administration
- Mail marshal administration
- User administration for IBM Domino Mail Server
- Voice recording administration
Customer Support Experience
- Support and installations
- Printer and scanner setup and support
- ISeries printing support
- Network support
- Offered support to 37 branches in South Africa and Namibia
- Computer, printer and server repairs and upgrades
- New installations
- ISeries and Linux support
- Networking - installation, fault finding and maintenance
- Desktop support
- Customer relations(notable customers included Auto & General, First Link Insurance Brokers, North West Bus Services)
- Cash register repairs
- Cash register installations
- Cash register programming
- Cash register sales
- Computerised point of sale system software and hardware installations
- Computer and peripheral repairs
- Customer relations (notable customers included Shoprite Checkers, Spar Stores and CNA)
It Experience
More than 10 years, Advanced
It Operations Experience
4-5 years, Advanced
It Management Experience
2-3 years, Advanced
Id Number
7903265076081
Contact Number
0837893943
Goals
- Budget Goals and Target Development IT
- Corporate Governance according IT Governance Models
- Develop and Achieve Team Efficiencies and Innovations IT Operations
- Innovation Culture to Increase Organizational Capacity
- IT Business and Partnership Management
- IT Infrastructure Component Lifecycle Management
- IT Infrastructure Operations
- IT Service Culture
- Operational Project Management Effectiveness
- People Management
Additional Information
Achievements
- Moved FNB Brokers from a Linux domain to a Windows 2008 domain to 37 branches in South Africa and Namiba - 2011
- FNB Risk and Advisory new desktop and laptop rollout to 437 users - 2013
- Domain migration FNB Financial Advisory from INB to FNBJNB domain - 2015
- Setup and configured Atlassian Suite for FNB Premium Banking on a Linux infrastructure - 2016
- Implementation of a new Policy Administration System called Elite Wealth for FNB Financial advisory - 2016
- Led a Macbook Pro and Ipad Pro rollout project for FNB Premium Banking to personal bankers and IT staff - 2018
- Architected a new Policy Administration System for MotoVantage to greatly improve stability, implement high availability and increase performance. - 2019
- Achieved a 99.96 uptime on five business applications in 2023
Certification
Apple Certified Support Proffesional
Interests
Ancient History
Computing Technology
Cars
Timeline
IT OPERATIONS HEAD
FNB Chief Risk Office
11.2024 - Current
IT OPERATIONS HEAD
MotoVantage
03.2021 - 10.2024
IT OPERATIONS & INFRASTRUCTURE MANAGER
MotoVantage
03.2019 - 02.2021
Apple Certified Support Proffesional
10-2018
Red Hat System Administration 1
07-2017
Red Hat System Administration 2
07-2017
SERVER ADMINISTRATOR / DEV-OPS SPECIALIST
FNB Premium Banking
01.2016 - 03.2019
APPLICATION SUPPORT ANALYST
FNB Premium Banking
03.2015 - 12.2015
No Degree - Certificate in Business Management
College SA
12.2013 - 12.2014
TECHNICAL SPECIALIST
FNB Brokers
04.2012 - 02.2015
New Managers Development Programme
11-2011
Deploying Windows Server
11-2010
Linux Administration 101
02-2008
NETWORK ADMINISTRATOR
FNB Brokers
12.2007 - 03.2012
IBM ISeries System Operator
04-2006
DESKTOP TECNICIAN
FNB Brokers
05.2005 - 11.2007
Visual Basic
02-2003
Programming Visual Basic 6
12-2002
CUSTOMER ENGINEER
IT Maintenance
08.2001 - 04.2005
A+ Service Technician
03-1999
POINT OF SALE CUSTOMER ENGINEER
Ankerdata
05.1998 - 07.2001
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