Justin Van Wyngaard
Paramedic - Medical Call Handler
Johannesburg
Summary
As a dynamic and energetic professional, I thrive under the most demanding deadlines, demonstrating resilience and a steadfast commitment to excellence. My enthusiasm for acquiring new knowledge and embracing challenging tasks is unwavering. I am dedicated to personal and professional growth, continually seeking opportunities to evolve and excel. My proactive approach means I am always prepared to go above and beyond, ensuring not only the completion of tasks but also the support and assistance of my colleagues. My ability to perform under extreme pressure, coupled with a relentless drive for progress, makes me an invaluable asset to any team.
Professional handler with proven track record in managing logistics and operations. Skilled in handling packages, ensuring timely delivery, and maintaining safety protocols. Strong team player adept at adapting to changing demands and consistently meeting targets. Reliable, efficient, and focused on achieving results through effective collaboration and problem-solving.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Remote Medical Call Handler
MediQ Connect Contracted to the NHS UK
02.2025 - Current
- Provide high-volume inbound call handling support for NHS GP surgeries across the UK, assisting patients with appointment booking, medication repeat requests, and electronic triage form completion.
- Accurately capture and record patient health status and queries using a variety of clinical IT systems, ensuring strict compliance with GDPR and data protection standards.
- Facilitate timely and efficient triage support by supplying clear, precise information to clinical teams, enabling informed decisions about next steps in patient care.
- Deliver empathetic, high-quality customer service, including educating patients, signposting to appropriate healthcare services, and professionally managing distressed or vulnerable callers.
- Consistently meet and exceed Key Performance Indicators (KPIs) in a fast-paced, target-driven environment while upholding NHS service standards.
- Maintain effective communication with colleagues and external healthcare partners, demonstrating professionalism and adherence to workspace etiquette in a fully remote role.
- Operate flexibly within shift patterns (08:00 – 18:30 GMT) to meet demand across multiple GP practices, contributing to a scalable, efficient remote healthcare support service.
Teacher
Bangkok
08.2023 - 09.2024
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modeling and explicit instruction.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
EMT
ER24 EMS (PTY) LTD
09.2021 - 03.2023
- Scheduling agency staff for shifts.
- Administration duties: Personal Files, OHS, COVID-19, Infectious Waste control, General Stock Ordering.
- Shift Supervisor.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Restocked ambulance with proper equipment such as medication and IV pump tubing to maintain optimum inventory.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with lucid patients to gather incident and medical history information.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Paramedic
RPM UAE
06.2020 - 08.2021
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Communicated with lucid patients to gather incident and medical history information.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Trained EMTs in basic life support skills, oxygen therapy and wound care.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Administered tests and medication to stabilize patients in field or in transit.
- Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
EMT
ER24 EMS (PTY) LTD
05.2018 - 05.2021
- Scheduling agency staff for shifts.
- Administration duties: Personal Files, OHS, COVID-19, Infectious Waste control, General Stock Ordering.
- Shift Supervisor.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Restocked ambulance with proper equipment such as medication and IV pump tubing to maintain optimum inventory.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with lucid patients to gather incident and medical history information.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Dispatcher
01.2016 - 02.2018
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Answered calls from automatic routing system and took basic information from callers.
Stock Controller
06.2014 - 12.2017
- Issuing Surgical Equipment to various hospital departments.
- Monthly and Annual stock taking and Auditing.
- Worked flexible hours across night, weekend and holiday shifts.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Salesman
01.2013 - 05.2014
- Spearheaded bicycle and spare parts sales, consistently meeting and exceeding sales targets.
- Conducted expert repairs, enhancing customer satisfaction and loyalty.
- Managed inventory and stock control, ensuring product availability and variety.
- Operated as a cashier, proficiently handling transactions and cash flow.
- Executed daily cash up procedures, maintaining accurate financial records.
Education
Higher Certificate - Emergency Medicine
CRITICAL CARE ACADEMY
High School Diploma - undefined
EL NATHAN PRIVATE ACADEMIC
Dispatcher
CITY OF JOHANNESBURG EMERGENCY MANAGEMENT SERVICE
Stock Controller
NETCARE KRUUGERDORP PRIVATE HOSPITAL PHARMACY
Salesmen
CAJEES CYCLE CORNER
TEFL Teaching
TEFL UNIVERSAL, ONLINE
Multidisciplinary Studies
ABU DHABI HEALTH DEPARTMENT
Advanced Cardiac Life Support
AMERICAN HEART ASSOCIATION
Basic Life Support For Health Care Providers
AMERICAN HEART ASSOCIATION
Skills
Effective stress management
Strong attention to detail
Staff Management
Crisis management
Workplace safety
Proficient in Google Work Space
Time management
Adaptability and flexibility
Professionalism
Driving License - Category
Code B
Personal Information
- Date of Birth: 01/15/96
- Nationality: South African
- Marital Status: Single
Aviation
I’ve always had a genuine love for commercial aviation and have long dreamed of working in the industry. Although my career so far has been in healthcare support, I’m excited about the chance to bring my skills into an aviation setting — combining my passion for the sector with my experience in fast-paced, customer-focused roles.
Timeline
Remote Medical Call Handler
MediQ Connect Contracted to the NHS UK
02.2025 - Current
Teacher
Bangkok
08.2023 - 09.2024
EMT
ER24 EMS (PTY) LTD
09.2021 - 03.2023
Paramedic
RPM UAE
06.2020 - 08.2021
EMT
ER24 EMS (PTY) LTD
05.2018 - 05.2021
Dispatcher
01.2016 - 02.2018
Stock Controller
06.2014 - 12.2017
Salesman
01.2013 - 05.2014
High School Diploma - undefined
EL NATHAN PRIVATE ACADEMIC
Dispatcher
CITY OF JOHANNESBURG EMERGENCY MANAGEMENT SERVICE
Stock Controller
NETCARE KRUUGERDORP PRIVATE HOSPITAL PHARMACY
Salesmen
CAJEES CYCLE CORNER
TEFL Teaching
TEFL UNIVERSAL, ONLINE
Multidisciplinary Studies
ABU DHABI HEALTH DEPARTMENT
Advanced Cardiac Life Support
AMERICAN HEART ASSOCIATION
Basic Life Support For Health Care Providers
AMERICAN HEART ASSOCIATION
Higher Certificate - Emergency Medicine
CRITICAL CARE ACADEMY
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