Summary
Overview
Work History
Education
Skills
Interests
Padel, tennis and golf
Timeline
Generic
Justin Openshaw

Justin Openshaw

Business Owner - Self Employed
Johannesburg

Summary

Dynamic small business owner with a proven track record at Opie's Pool Professionals, excelling in budget management and customer service. Successfully increased revenue through innovative marketing strategies and established strong client relationships. Skilled in operations management and problem-solving, fostering a loyal customer base while leading teams to achieve exceptional results.


Started from the absolute bottom and went through all the steps to understand the industry of swimming pools and repairs thereof. Once I had achieved the necessary skills, my next step was to be self employed which I then started in 2008. This was a whole new adventure and soon realized the challenges of being a small business owner and this became the next challenge to overcome. I then grew the business from one team to multiple teams on the road and then I stood the roll of managing the business finances, clients and staff.

Overview

22
22
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Small Business Owner

Opie's Pool Professionals
East London
03.2008 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Hands on approach with staff and clients to give personalized service.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Technician Team Leader

Logan Pools
01.2005 - 02.2008
  • Evaluated team performance daily, providing constructive feedback and targeted coaching for improvement.
  • Coordinated cross-functional teams on complex projects to deliver successful outcomes within tight timeframes.
  • Reduced equipment downtime through meticulous troubleshooting and effective repair techniques.
  • Enhanced team productivity by implementing efficient work schedules and processes.
  • Conducted regular team meetings to encourage collaboration and address concerns.
  • Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
  • Mentored junior technicians, sharing knowledge and expertise to foster professional growth within the team.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.

Warehouse Operator

DHL Express
01.2004 - 12.2004
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order.
  • Used pallet jacks to relocate products.
  • Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
  • Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
  • Fostered culture of teamwork, leading by example and encouraging open communication.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.

Technician Apprentice

Logan Pools
02.2003 - 12.2003
  • Expanded technical skill set by actively seeking opportunities to work on various types of equipment and systems, gaining experience in diverse industrial settings.
  • Assisted senior technicians with complex repairs, gaining valuable hands-on experience in advanced troubleshooting techniques.
  • Contributed to a safe working environment by following company safety protocols and reporting any hazards or violations observed.
  • Achieved timely completion of assigned projects by collaborating with team members and utilizing strong organizational skills.
  • Attended training offered by company to keep updated on new methods and improve skills.

Education

High School Diploma -

High School Matric Certificate
East London, South Africa
01.1998 - 12.2002

Skills

Negotiation with clients and suppliers

Interests

Outdoors

Motorsport

Sport - Rugby, cricket, tennis & hockey

Padel, tennis and golf

I get myself involved in these sports as it is a major networking environment and I like to stay fit and keep an active lifestyle

Timeline

Small Business Owner

Opie's Pool Professionals
03.2008 - Current

Technician Team Leader

Logan Pools
01.2005 - 02.2008

Warehouse Operator

DHL Express
01.2004 - 12.2004

Technician Apprentice

Logan Pools
02.2003 - 12.2003

High School Diploma -

High School Matric Certificate
01.1998 - 12.2002

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Justin OpenshawBusiness Owner - Self Employed