Justin Bester
Retention Sales Agent
Cape Town,WC
Summary
Dynamic sales professional with a proven track record in customer retention and relationship management. Skilled in implementing targeted strategies that enhance customer loyalty and satisfaction. Recognized for fostering collaborative teamwork and adaptability in fast-paced environments while maintaining a strong focus on problem-solving and effective communication. Committed to continuous learning and skill development, bringing administrative capabilities and a talent for building lasting relationships. Prepared to drive team success and achieve organizational goals with enthusiasm and dedication, ready to embrace new challenges that contribute to overall growth.
Overview
4
4
years of professional experience
Work History
Office Administrator
NEVETEC TRADING CC
- Conduct Fingerprint scans/clearances
- Telephonically and electronically managing customer enquiries and complaints
- Managing appointments
- Managing all documents and procedures to provide South Africa Police Clearances to individual clients and companies
- Downloading and distributing all requested reports to the necessary clients via excel spreadsheets and outlook
- Creating qualification verification templates and distributing these results/reports
- 4 Month Contract – Temporary
Supervisor
Maxlaw Credit Legal
01.2023 - 12.2023
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
Sales Agent
Maxlaw Credit Legal
01.2022 - 12.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.
Sales Retention Specialist
Call X1
02.2024 - Current
- Provided comprehensive training sessions for new team members on effective sales retention strategies and techniques.
- Strengthened relationships with key accounts through consistent follow-up and proactive problem-solving efforts.
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Boosted overall sales performance by proactively identifying potential high valued clients and implementing effective re-engagement tactics.
- Increased customer retention by effectively addressing concerns and providing tailored solutions..
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
SciMathUs Bridging Program
Stellenbosch University
01.2020
Skills
MS Excel
MS Word
Strategy development
Cold calling
Objection handling
Closing sales
Customer service
Team management
Teamwork and collaboration
Problem-solving abilities
References
- Stephen, Johnson, westerncape@nevetec.co.za, 076 629 2924, NEVETEC TRADING CC
- Zikhona, Booi, 067 792 7901, Maxlaw Credit Legal
- Aqib Benjamin 0735019212
Timeline
Sales Retention Specialist
Call X1
02.2024 - Current
Supervisor
Maxlaw Credit Legal
01.2023 - 12.2023
Sales Agent
Maxlaw Credit Legal
01.2022 - 12.2022
Office Administrator
NEVETEC TRADING CC
SciMathUs Bridging Program
Stellenbosch University