Justin Bester
Retention Sales Agent
Cape Town,WC
Summary
Dynamic sales professional with a proven track record in customer retention and relationship management. Skilled in implementing targeted strategies that enhance customer loyalty and satisfaction. Recognized for fostering collaborative teamwork and adaptability in fast-paced environments while maintaining a strong focus on problem-solving and effective communication. Committed to continuous learning and skill development, bringing administrative capabilities and a talent for building lasting relationships. Prepared to drive team success and achieve organizational goals with enthusiasm and dedication, ready to embrace new challenges that contribute to overall growth.
Overview
4
4
years of professional experience
Work History
Office Administrator
NEVETEC TRADING CC
- Conduct Fingerprint scans/clearances
- Telephonically and electronically managing customer enquiries and complaints
- Managing appointments
- Managing all documents and procedures to provide South Africa Police Clearances to individual clients and companies
- Downloading and distributing all requested reports to the necessary clients via excel spreadsheets and outlook
- Creating qualification verification templates and distributing these results/reports
- 4 Month Contract – Temporary
Supervisor
Maxlaw Credit Legal
01.2023 - 12.2023
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
Sales Agent
Maxlaw Credit Legal
01.2022 - 12.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.
Sales Retention Specialist
Call X1
02.2024 - Current
- Provided comprehensive training sessions for new team members on effective sales retention strategies and techniques.
- Strengthened relationships with key accounts through consistent follow-up and proactive problem-solving efforts.
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Boosted overall sales performance by proactively identifying potential high valued clients and implementing effective re-engagement tactics.
- Increased customer retention by effectively addressing concerns and providing tailored solutions..
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
SciMathUs Bridging Program
Stellenbosch University
01.2020
Skills
MS Excel
References
- Stephen, Johnson, westerncape@nevetec.co.za, 076 629 2924, NEVETEC TRADING CC
- Zikhona, Booi, 067 792 7901, Maxlaw Credit Legal
- Aqib Benjamin 0735019212
Timeline
Sales Retention Specialist
Call X1
02.2024 - Current
Supervisor
Maxlaw Credit Legal
01.2023 - 12.2023
Sales Agent
Maxlaw Credit Legal
01.2022 - 12.2022
Office Administrator
NEVETEC TRADING CC
SciMathUs Bridging Program
Stellenbosch University