Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
Justin Bester

Justin Bester

Retention Sales Agent
Cape Town,WC

Summary

Dynamic sales professional with a proven track record in customer retention and relationship management. Skilled in implementing targeted strategies that enhance customer loyalty and satisfaction. Recognized for fostering collaborative teamwork and adaptability in fast-paced environments while maintaining a strong focus on problem-solving and effective communication. Committed to continuous learning and skill development, bringing administrative capabilities and a talent for building lasting relationships. Prepared to drive team success and achieve organizational goals with enthusiasm and dedication, ready to embrace new challenges that contribute to overall growth.

Overview

4
4
years of professional experience

Work History

Office Administrator

NEVETEC TRADING CC
  • Conduct Fingerprint scans/clearances
  • Telephonically and electronically managing customer enquiries and complaints
  • Managing appointments
  • Managing all documents and procedures to provide South Africa Police Clearances to individual clients and companies
  • Downloading and distributing all requested reports to the necessary clients via excel spreadsheets and outlook
  • Creating qualification verification templates and distributing these results/reports
  • 4 Month Contract – Temporary

Supervisor

Maxlaw Credit Legal
01.2023 - 12.2023
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.
  • Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.

Sales Agent

Maxlaw Credit Legal
01.2022 - 12.2022
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.

Sales Retention Specialist

Call X1
02.2024 - Current
  • Provided comprehensive training sessions for new team members on effective sales retention strategies and techniques.
  • Strengthened relationships with key accounts through consistent follow-up and proactive problem-solving efforts.
  • Developed targeted sales strategies to improve customer retention and increase revenue.
  • Boosted overall sales performance by proactively identifying potential high valued clients and implementing effective re-engagement tactics.
  • Increased customer retention by effectively addressing concerns and providing tailored solutions..
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

SciMathUs Bridging Program

Stellenbosch University
01.2020

Skills

MS Excel

References

  • Stephen, Johnson, westerncape@nevetec.co.za, 076 629 2924, NEVETEC TRADING CC
  • Zikhona, Booi, 067 792 7901, Maxlaw Credit Legal
  • Aqib Benjamin 0735019212

Timeline

Sales Retention Specialist

Call X1
02.2024 - Current

Supervisor

Maxlaw Credit Legal
01.2023 - 12.2023

Sales Agent

Maxlaw Credit Legal
01.2022 - 12.2022

Office Administrator

NEVETEC TRADING CC

SciMathUs Bridging Program

Stellenbosch University

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Justin BesterRetention Sales Agent