Justice Simbo
Caffe Attendant
Cape Town,Western cape
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Manager
Xpresso Caffe
Capetown
10.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waiter/barista
Caffe Retrieve Hatfield Street
Cape Town
11.2016 - 07.2020
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Ensured all dishes were prepared according to recipe standards.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Greeted guests and answered questions about menu items.
- Informed customers of daily specials in an engaging manner.
- Took orders from patrons accurately and efficiently.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
Assistant Waiter
Rainbow Towers Hotel
Harare
06.2014 - 07.2016
- Greeted customers, provided menus and answered questions regarding menu items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers about specials, upselling additional food and drink items.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
Education
High School Certificate -
St Edward High School
01.2011
Skills
- Ability to work effectively under time pressure and for long and extended hours
- Ability to multitask
- Diligence and dedication to work
- A good memory and an eye for details
- Vast knowledge of different wines and spirits
- Ability to understand different kinds of people
- A keen observer
- Great sensitivity to the needs of others
- A friendly, cheerful, and polite attitude
- Experience in preparing salad and other appetizers, and coffee
- Team Leadership
Languages
- English
- Shona
Awards
Food safety and hygiene
References
- Linda, +27642449142, lindamavunga5@gmail.com, Xpresso caffe, Senior Manager
- Travolta, +27618442255, emailchototravolta@gmail.com, Caffe retrieve, Restaurant manager
- Kelvin mexico, -@spursteakranch.co.za, Mexico Spur, General Manager
Hobbies and Interests
- Music
- Travelling
- Cooking
Languages
English
Proficient
C2
Shona
Beginner
A1
Timeline
Manager
Xpresso Caffe
10.2021 - Current
Waiter/barista
Caffe Retrieve Hatfield Street
11.2016 - 07.2020
Assistant Waiter
Rainbow Towers Hotel
06.2014 - 07.2016
High School Certificate -
St Edward High School
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