Justice Hlatshwayo
Mechanical Engineering Student
Durban
Summary
Dynamic professional with a proven track record in relationship building and sales management, notably at GAME RETAIL STORE. Excelled in cross-selling and customer care, boosting sales and enhancing customer satisfaction. Skilled in strategic planning and problem-solving, achieving notable revenue growth. Demonstrates exceptional account management and client service abilities.
Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.
Overview
15
15
years of professional experience
Work History
Salesperson
GAME RETAIL STORE
11.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
General Labor Worker
UMZAM OMUHLE CONSTRUCTION
07.2017 - 11.2017
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Supported team members in completing complex tasks, resulting in improved overall performance.
- Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
- Assisted skilled tradespeople with specialized tasks as required thus contributing towards seamless workflow.
Betting Clerk
Greyville Race Course
02.2017 - 07.2017
- Contributed to a positive work environment by collaborating effectively with colleagues and management.
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
- Streamlined the betting process for better efficiency by maintaining up-to-date knowledge of racing schedules and odds.
- Improved operational efficiency by maintaining organized records of all betting transactions.
- Played an active role in maintaining a clean and professional work area, contributing to a pleasant environment for both patrons and staff members alike.
Cleaner
Mundo Vida Restaurant
05.2016 - 12.2016
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Cashier
Waterloo BP Garage
04.2015 - 02.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Merchandiser
FOURWAYS KWIKSPAR
11.2009 - 04.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Diploma - Mechanical Engineering
University of South Africa
DurbanCertificate - Mechanical Engineering
ELANGENI TVET COLLEGE
NTUZUMASkills
Sales management
Cross-selling products and services
Sales presentations
Relationship selling
Relationship building
Account management
Product description
Sales process
Customer care
Problem solving strength
Client Service
Systems and software programs
Strategic planning
Records management
Customer Relations
Point of sale operation
Stocking and replenishing
Timeline
Salesperson
GAME RETAIL STORE
11.2017 - Current
General Labor Worker
UMZAM OMUHLE CONSTRUCTION
07.2017 - 11.2017
Betting Clerk
Greyville Race Course
02.2017 - 07.2017
Cleaner
Mundo Vida Restaurant
05.2016 - 12.2016
Cashier
Waterloo BP Garage
04.2015 - 02.2016
Merchandiser
FOURWAYS KWIKSPAR
11.2009 - 04.2015
Diploma - Mechanical Engineering
University of South Africa
Certificate - Mechanical Engineering
ELANGENI TVET COLLEGE