Junior (Johannes Petrus) Kitching
Cape Town
Summary
Motivated Operations Assist Manager with a passion for mechanics and a commitment to continuous improvement. Delivers exceptional client service by fostering strong team dynamics and effective communication. Drives operational success by developing training programmes and implementing structured processes.
Overview
9
9
years of professional experience
Work History
Ops Assist Manager & Head of Communication
Soughted Prop Managment
Cape Town, South Africa
01.2024 - Current
- Oversaw and coordinated housekeeping team schedules to ensure smooth daily operations.
- Delegated tasks effectively, maintaining productivity and service standards.
- Acted as HR liaison for the housekeeping team, addressing staff concerns, and assisting with salary-related queries.
- Managed field operations with a focus on cost-effective travel, aligned with company policies.
- Ensured team compliance with property-specific guidelines and operational requirements.
- Led the Communications Department, overseeing the majority of internal and external communication across the company.
- Handled all guest queries efficiently while providing structure for daily team responsibilities.
- Acted as a key support in aligning the team with the COO's vision and company direction.
- Fostered a positive team environment and maintained high morale.
- Developed a comprehensive training schedule and created SOPs from scratch to introduce structure, consistency, and clarity.
- Spearheaded project planning and execution for large-scale events, and operational changes.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Booking Agent & Establishment Support
LekkeSlaap (Tripco)
Cape Town, South Africa
01.2019 - 12.2023
- Assisted guests in planning travel itineraries across South Africa, including key attractions, and recommended stopovers.
- Handled and resolved all booking-related queries efficiently and professionally.
- Delivered consistent, high-quality service under pressure while applying effective problem-solving skills.
- Managed guest reservations and payment processing, ensuring accuracy, and timely updates.
- Acted as a communication bridge between guests and property owners, streamlining coordination, and enhancing the overall experience.
- Proficient in general computer skills, including email management, Microsoft Office, Google Workspace, booking platforms, and CRM systems.
- Managed and maintained establishment profiles to align with owner expectations, including implementing promotions, and marketing strategies.
- Provided ongoing support and guidance to property owners, particularly around guest reviews, feedback, and service improvements.
- Composed clear, engaging, and standardised property descriptions and service details for live listings to ensure consistency and professionalism across all platforms.
- Addressed and resolved owner-related concerns and complaints while upholding company standards, policies, and etiquette.
- Played a key role in maintaining quality control across listings, contributing to the overall guest experience, and brand integrity.
- Utilised general computer and content management systems to update listings, manage communications, and track issue resolution effectively.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
Mechanic
JJS Automotive
01.2017 - 12.2019
- Serviced and repaired a wide range of vehicles, including both petrol and diesel types.
- Performed limited customisations to meet client specifications and enhance vehicle performance or aesthetics.
- Conducted panel beating and full resprays, restoring vehicles to manufacturer-standard finishes.
- Managed fleet maintenance, ensuring all vehicles remained roadworthy and serviced on schedule.
- Carried out auto electrical work, including fault-finding, wiring, and component replacement.
- Used diagnostic tools for performance tuning and accurate identification of mechanical and electrical issues.
- Delivered reliable, cost-effective solutions with a strong emphasis on safety, quality, and client satisfaction.
Education
Grade 10 -
Vredenburg High School
Vredenburg, WC01.2014
Skills
- Hard-working
- Manage under pressure
- Teamwork
- Time management
- Leadership
- Effective Communication
- Critical thinking
- Computer literate
- Licenced
- Adaptable
- Customer relationship management
- Project management
- Team building
- Communication strategy
- Problem solving
- Conflict resolution
- Customer relationship building
- Operational support
- Outstanding customer service
References
- Bianca, Soughted Property Management, +27 65 745 4459
- Jurgerns Liebenberg, LekkeSlaap (Tripco), +27 81 518 9158
- Danie / Ronell, JJS Automotive
Languages
Afrikaans
Upper Intermediate
B2
English
Upper Intermediate
B2
Interests
Carpentry
Mechanic
Technology
Timeline
Ops Assist Manager & Head of Communication
Soughted Prop Managment
01.2024 - Current
Booking Agent & Establishment Support
LekkeSlaap (Tripco)
01.2019 - 12.2023
Mechanic
JJS Automotive
01.2017 - 12.2019
Grade 10 -
Vredenburg High School