Hi, I’m
Junior Vilakazi
Graphic Designer, UI/UX Engineer, Developer
Johannesburg
Summary
Dynamic graphic designer skilled in transforming concepts into impactful visuals across print and digital media. Expertise in crafting compelling designs that effectively communicate ideas, supported by a strong foundation in customer service. Exceptional oral and written communication skills, combined with active listening and analytical problem-solving abilities, drive the creation of tailored solutions that enhance customer experiences. A proven track record of delivering service-oriented approaches ensures satisfaction and fosters lasting relationships.
Overview
8
years of professional experience
Work History
Nando's Digital Solutions Group
SALES CONSULTANT
01.2023
Job overview
- As a Sales Consultant at Nando's Digital Solutions Group, I process customer orders, troubleshoot difficulties, and provide efficient, precise service.
Cell C
CUSTOMER SERVICE REPRESENTATIVE
01.2017
Job overview
- Worked with consumers to understand their needs and give great service.
- Improved customer satisfaction and repeat business by proactively resolving issues with Cell C customers, maintaining the company's brand and loyal client base.
- Phone Porter
DYICT
WORK LEARNING PROGRAMME
01.2024 - Current
Job overview
- Learning Outcomes: CPUX-F (Certified Professional for Usability and User Experience (Foundation Level)
- Certified Professional for Usability and User Experience - Essentials in UX and HCD Management
Miway Life
Call Center Representative
01.2018 - 01.2019
Job overview
- Collaborated with the sales team to jointly accomplish goals, regularly hitting or surpassing individual quotas; generated leased and followed up leads to make sure the goal was met; comprehended client needs to be able to deliver appropriate strategies; filled out and collected data.
Education
Maharishi International UniversityJohannesburg, South Africa
Bachelor of Arts from Business Administration and Management
CTU Training Solutions / DYICTJohannesburg, South Africa
ISQI: Certified Professional For Usability And User Experience - Foundation Level from UI/UX Design
04.2001
University Overview
Completed Coursework: IT related work at ABSA
Skills
Experienced with design applications
Timeline
WORK LEARNING PROGRAMME
DYICT
01.2024 - Current
SALES CONSULTANT
Nando's Digital Solutions Group
01.2023
Call Center Representative
Miway Life
01.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
Cell C
01.2017
CTU Training Solutions / DYICT
ISQI: Certified Professional For Usability And User Experience - Foundation Level from UI/UX Design
04.2001
Maharishi International University
Bachelor of Arts from Business Administration and Management
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