Junior Ndlovu

Followed local regulations for events and obtained necessary permits.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Responded to customer issues to provide immediate resolution and improve retention.

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Organized client meetings to provide project updates.
Checked office stock to determine supply levels and maintain inventory.
Identified needs of customers promptly and efficiently.
Maintained a positive working relationship with fellow staff and management.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Explained menu items, describing ingredients and cooking methods upon request.
Completed opening and closing checklists to ensure smooth restaurant operations.
Stocked server areas with supplies before, during, and after shifts.
Relayed orders to the service bar and kitchen via the point-of-sale register system.

Customer Support

Used proven techniques to de-escalate angry customers during telephone interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Demonstrated excellent communication skills in resolving product and consumer complaints.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Answered inbound calls, chats, and emails to facilitate customer service.

De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Made outbound calls to obtain account information.
Upheld quality control policies and procedures to increase customer satisfaction.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Developed strong relationships with clients to foster loyalty and trust in the company's services.

Served as a reliable resource for both customers and colleagues, offering expert advice and guidance when needed.

Achieved significant improvements in customer retention rates through proactive relationship-building efforts with clients.

Streamlined communication between departments, facilitating a more efficient work environment.

Maintained accurate records of client interactions, streamlining follow-up processes for enhanced efficiency.