Junior Mbombo

As a Logistics and Operations Assistant for an e-commerce business on Takealot from August 2022 to December 2024, I ensured the seamless preparation and labeling of medical equipment in strict compliance with platform requirements. I managed the entire dispatch process, coordinating efficient deliveries, and maintaining accurate inventory records to track product movements. My role also involved handling invoicing and shipping documentation, demonstrating strong organizational skills and meticulous attention to detail. By ensuring smooth operations, I consistently contributed to customer satisfaction and operational efficiency.

• Managed day-to-day department operations with effective workflow coordination.
• Provided administrative support with accurate document preparation and data entry.

In my role as a Call Center Agent at Afrimedics from August 2022 to November 2024, I provided top-tier customer service by managing both inbound and outbound calls and text messages related to medical equipment. I assisted customers with product inquiries, order placements, and post-sale support while logging interactions in CRM systems for accurate record-keeping. My dedication to customer satisfaction enabled me to meet and exceed key performance metrics, including resolution times, satisfaction scores, and sales targets. This role showcased my ability to resolve challenges promptly and maintain strong client relationships.

• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Provided constructive feedback to management regarding system improvements, leading to enhanced efficiency within the department as a whole.

As a Retail Operations Associate at Galina from December 2016 to December 2019, I handled a wide range of responsibilities, including managing the parcel counter, maintaining store security, and conducting stock-taking activities. I also operated the cash register, ensuring smooth transactions and delivering excellent customer service. My role extended to supporting the manager with clerical duties and assisting in setting and achieving sales goals. These responsibilities developed my ability to multitask effectively, adapt to various operational demands, and provide a high standard of customer interaction.

• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.