Self-motivated professional with strong communication skills in English and Afrikaans, capable of thriving under pressure and embracing challenges. Demonstrates leadership and interpersonal abilities that foster collaborative team environments. Committed to achieving goals and delivering quality service, while leveraging initiative and learning agility to contribute effectively to projects and objectives.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ekhurleni Drums and Containers
Boksburg, South Africa
01.2025 - Current
Managed logistics and supply chain tasks to enhance delivery times and customer satisfaction.
Monitored quality control processes to keep standards high across products and services.
Coordinated with sales and marketing to align operational capabilities with customer demand.
Advised senior management on facilities needs and delivered routine operational support.
Investigated service issues to find root causes and reported corrective actions.
Sourced vendors and negotiated terms to ensure reliable service delivery.
Digitised operations into an integrated platform to support accurate, on time administration.
Built relationships with existing customers to enhance satisfaction and loyalty. to strengthen relationships and confirm satisfaction levels.
Maintained ISO certification standards as a key part of compliance.
Business Development and Operations Manager
North East Packaging (PTY) Ltd
Benoni
01.2019 - 12.2023
Pursued new business opportunities, resulting in an expanded client base
Integral part of company's growth
Managed collection processes for outstanding client payments to maintain cash flow
Coordinated daily logistical planning for truck operations
Sourced and purchased operational materials to support workflows
Assisted in production planning to ensure timely deliveries
Interacted daily with customers to ensure high-quality service delivery
Visited customers regularly to build on existing business
Assisted account departments in Data Capturing
Digitalized company presence through social media
Area Salesman (Part Time and Full Time)
Crossover (PTY) Ltd
Benoni
10.2015 - 12.2018
Achieved sales targets consistently, contributing to overall sales success.
Developed marketing initiatives to enhance product visibility and customer interest.
Resolved customer issues using effective problem-solving techniques, enhancing satisfaction and efficiency.