JULIET NWABISA MBOLEKWA
Johannesburg
Summary
Experienced banking and financial services professional with more than 15 years of experience in sales consulting, customer service, branch support, and financial product marketing within the banking industry. Strong knowledge of banking products, financial markets, investments, insurance, and customer relationship management. Demonstrated ability to lead teams, achieve sales targets, manage branch operations, and provide excellent customer service. Currently pursuing further financial and investment qualifications to strengthen expertise in the finance sector and grow into senior leadership roles.
Overview
7
7
Certificates
19
19
years of professional experience
Work History
Sales Consultant
African Bank
10.2007 - Current
- Cross-sold banking products such as investments, funeral policies, loans, and credit life products to enhance client portfolios
- Assisted clients with statements, settlements, and personal information updates to ensure accuracy and satisfaction
- Providing excellent customer service and responding to client enquiries
- Escalated customer queries to relevant departments for timely resolution and improved client experience
- Built strong long-term relationships with customers
- Assisting clients with statements, settlements, and updating personal information
- Escalating customer queries to relevant departments for resolution
- Supporting branch marketing campaigns and promotional activities
- Documented significant accomplishments
- Consistently contributed to branch sales growth and achievement of targets
- Assisted in maintaining high service standards within the branch
- Key Achievements:
Acting Branch Manager (Temporary Position)
African Bank
01.2017 - 01.2018
- Oversaw branch operations during Branch Manager absence, maintaining continuity and service standards
- Supported achievement of branch sales and growth targets
- Supervised and supported branch staff
- Resolved escalated customer complaints
- Assisted with cash management and branch administration
- Conducted training and mentoring for interns and trainees
- Enhanced team communication and streamlined operations for improved workflow
- Facilitated branch sales strategies and initiatives to meet growth targets
Education
Financial Markets and Instruments Diploma -
Future Banker
01-2025
Grade 12 (Matric) - undefined
Kopano Senior Secondary School
01-2004
Skills
Banking & Financial Services
Sales & Cross-Selling
Customer Relationship Management
Financial Products & Investments
Marketing Campaigns
Direct & Database Marketing
Client Retention
Branch Administration
Leadership & Team Support
Certification
Financial Markets and Instruments Certificate NQF Level 6 – Future Banker (2023)
Timeline
Acting Branch Manager (Temporary Position)
African Bank
01.2017 - 01.2018
Sales Consultant
African Bank
10.2007 - Current
Grade 12 (Matric) - undefined
Kopano Senior Secondary School
Financial Markets and Instruments Diploma -
Future Banker