Juliet Masela
Intermediate Software Engineer
Alberton
Summary
Software Engineer with hands-on experience in messaging platforms, API integrations, and customer communication systems. Skilled in building and optimizing messaging flows across channels such as WhatsApp, SMS, and In-App and push notifications. Strong understanding of automation, system integrations, and a focus on making systems more efficient and improving the overall customer experience.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Intermediate Software Engineer
Old Mutual Limited
Sandton
08.2022 - Current
- Mentor and coach junior developers and trainees on the Cisco Webex Connect Platform.
- Cisco Webex Connect SME | Workflow Design & Automation | Learning APIs & Integrations
- 5 years 3 months
Software Engineer Graduate
Old Mutual Limited
Johannesburg
02.2021 - 07.2022
- Build cloud-based functional WhatsApp applications at an enterprise level.
- Build Front-end and back-end solutions on the WhatsApp digital channel.
- Build back-end solutions for some Notifications e.g SMS and Email
- Development and maintenance activities of the WhatsApp Platform and other digital applications.
- 1 year 6 months
Junior Customer Success Manager
Assento
Johannesburg
09.2020 - 02.2021
- Delivery of Customer Success and Adoption engagements
- Delivering end-user training on the following feature-sets of Microsoft Teams:
- - Chat, Meetings, Calling
- - Teams and Channels (including Tabs in Channels)
- - Applications (including Power Apps and Power Automate)
- 6 months
Technical Training Instructor
Resolution Circle
Johannesburg
01.2019 - 06.2020
- I work as a Technical Instructor, delivering engaging and practical lessons in programming and embedded systems. I teach Python, C#, Scratch, Arduino, and Raspberry Pi, helping students build a solid foundation in both coding and hardware integration.
- I design and lead hands-on learning sessions, guiding students through real-world projects that develop problem-solving and critical thinking skills. I also support learners at different levels, ensuring they understand key concepts and gain confidence in applying their knowledge.
- Skills:
- Python Programming
- Arduino
- 1 year 5 months
Web Developer
BCX
Centurion
02.2018 - 01.2019
- Create website layout/user interface by using standard HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Be responsible for maintaining, expanding, and scaling our site
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- 1 year
Education
Certificate - Business Analyst
08-2022
Diploma - Systems Development
01-2017
Skills
Software Development
Business Analysis
Digital Literacy
Certification
Microsoft PowerBi
Interests
AI, Machine Learning, Hackathons
Timeline
Intermediate Software Engineer - Old Mutual Limited
08.2022 - Current
Software Engineer Graduate - Old Mutual Limited
02.2021 - 07.2022
Junior Customer Success Manager - Assento
09.2020 - 02.2021
Technical Training Instructor - Resolution Circle
01.2019 - 06.2020
Web Developer - BCX
02.2018 - 01.2019
Faculty Training Institute - Certificate, Business Analyst
Richfield Graduate Institute of Technology - Diploma, Systems Development