Juliet Ezaza

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Followed all company policies and procedures to deliver quality work.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained database systems to track and analyze operational data.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Resolving HR related queries from employees efficiently.
• Managing the WSP and training budget for all staff via SAP LSO, consolidating the comprehensive skills plan, identifying and prioritizing specific interventions whilst ensuring line is informed of proposed interventions, ensuring that the Work Skills Plan is implemented during the financial year and that staff are booked for their approved training interventions, updating staff profiles and capturing attended training, coordination and monitoring of the Financial Assistance Applications for bursars.
• Managing Time & Attendance for the department via SAP ESS and SAP HR Production.
• Resolving Workflow Processes, processing Leave Administration, Incident/accident Investigations and processing Terminations.
• Filling of vacancies (HR300) via SAP ESS.
• Collating information whilst ensuring confidentiality and safekeeping of staff records.
• Procurement via SAP Production.
• Validation of information as well as disseminating staff related information to the department.
• Assisting with ad hoc projects and attending monthly meetings on a corporate level.
• Benefits Administration for new appointments.
• Quarterly Reporting: Disciplinary Issues, Grievances and Incapacity cases i.e. Updating register of misconduct reports, Processing of disciplinary documents (informal & formal).
• General Office Duties.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Improved office efficiency by digitizing paper files and organizing digital records.
• Maintained up-to-date employee records to assist in human resources planning.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
• Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
• Monitored deadlines closely and submitted required documentation punctually.
• Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
• Attending to Records Management practices and procedures to ensure effective and efficient management of records in compliance with national and provincial legislation and City Policy.
• Updating the correspondence register, updating files and inserting current & relevant information.
• Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
• Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
• Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
• Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
• Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed filing system, entered data and completed other clerical tasks.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Maintained inventory of office supplies and placed orders.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Occasional overtime as and when required.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained electronic filing systems and categorized documents.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Supported project management activities, contributing to timely completion of key initiatives.
• Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained electronic filing systems and categorized documents.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Supported project management activities, contributing to timely completion of key initiatives.
• Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Trained new intern on company procedures and software tools effectively contributing to their integration into the team.
• Utilized office management software to record and track customer information.
• Created and maintained detailed records of all office activities.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information and capturing of client's folders
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Input data into spreadsheets and databases.
• Coordinated and scheduled meetings and appointments.
• Supported executive decision-making by providing detailed reports and summaries of office activities.
• Assisting with health information.
• Conflict resolution within the clinic.
• Customer/Patient Care.
• Minute taking during staff meetings with management.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.

● Sales Agent working on Bounty Campaign which catered for mothers & children

● Sales Agent for FCP (Female Cancer Plan)

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Customer service to Swiss Airline Clients by: Assisting UK, German & Swiss Clients with airline issues, Booking & re-booking of flights, De-escalation of irate clients (mediator).
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Welcoming guests to the restaurant and hotel, taking orders from guests on the floor & at the bar, attending to in-room dining daily, End of shift cash up, Assisting with functions for National & International Soccer, Cricket & Rugby players.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Used cash registers and credit card machines to cash out customers.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Maintained confidentiality of information regarding clients and company.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered central telephone system and directed calls accordingly.
• Faxing, emailing, filing & basic administration, Facilitating & liaising with SARS & CIPRO, Processing & filing of client information, Scheduling meetings and minute taking.