Music, gym, baby sitting
Julie De Bruyn
Office Administration
Johannesburg,GP
Summary
Dynamic professional with extensive experience in customer service and cash handling at Fresh Food Market. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in payment processing and drawer balancing, consistently achieving accuracy in transactions while fostering strong customer relationships. Committed to delivering exceptional service and operational efficiency.
Overview
33
33
years of professional experience
6
6
Certificates
2
2
Languages
13
13
years of post-secondary education
Work History
Cashier
Fresh Food Market (Retail)
10.2018 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Administrator
Intelligent Gaming (Sports Betting)
11.2014 - 12.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Management Assistant
Master Welders & Engineering (Engineering)
04.2001 - 08.2013
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
Data Capturer
Kelly Group (Recruitment)
01.1998 - 12.1998
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
Team Assistant
Siemens Medical Engineering (Medical Engineering)
01.1994 - 12.1997
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
- Improved office efficiency with the implementation of digital filing systems and document templates.
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Maintained open lines of communication between departments to enhance overall company performance.
Authorization Clerk
Nedcor Bank (Banking)
01.1990 - 12.1994
- Attended client queries, office administration, approved incoming authorization requests, maintaining a quality communications standard to clients and providers.
- Dealing with inquiries such as budget accounts, passport endorsements, obtaining cardholder personal and banking account details for budget account.
- Referring transaction according to credit policy, obtaining bank report or credit burea inquiry, referring any adverse information to manager.
- Contributed to a positive work environment by providing excellent customer service to both internal and external clients.
- Promoted efficiency by maintaining organized records of all active authorizations, referrals, and related documentation.
Counter Clerk
Post Office (Post Office)
01.1989 - 12.1989
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Processed customer orders and accurately entered into order system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Reconciled cash drawer and corrected any errors.
- Addressed customers complaints and resolved issues to promote satisfaction.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Consistently achieved performance targets set out by management through dedication to quality service delivery.
- Participated in ongoing training sessions to stay current on industry policies, and best practices within the field of retail counter operations.
General Assistant
Telkom (Telecommunication)
01.1986 - 12.1988
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
Education
Business Administration
Alison
Online 01.2019 - 12.2023
End User Computing Microsoft Office (Suite)
SA Bank Management Training Consultant
Johannesburg, South Africa 01.2017 - 12.2017
Call Centre
Winchester Training Academy
Johannesburg, South Africa 01.2009 - 12.2009
Quality Education System/Quality Service Skills
Nedbank
Johannesburg, South Africa 01.1990 - 12.1995
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
POS systems
Time management skills
Product restocking
Drawer balancing
Product recommendations
Certification
Quality Service Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Administration
Alison
01.2019 - 12.2023
Cashier
Fresh Food Market (Retail)
10.2018 - 12.2018
End User Computing Microsoft Office (Suite)
SA Bank Management Training Consultant
01.2017 - 12.2017
Administrator
Intelligent Gaming (Sports Betting)
11.2014 - 12.2015
Call Centre
Winchester Training Academy
01.2009 - 12.2009
Management Assistant
Master Welders & Engineering (Engineering)
04.2001 - 08.2013
Data Capturer
Kelly Group (Recruitment)
01.1998 - 12.1998
Team Assistant
Siemens Medical Engineering (Medical Engineering)
01.1994 - 12.1997
Authorization Clerk
Nedcor Bank (Banking)
01.1990 - 12.1994
Quality Education System/Quality Service Skills
Nedbank
01.1990 - 12.1995
Counter Clerk
Post Office (Post Office)
01.1989 - 12.1989
General Assistant
Telkom (Telecommunication)
01.1986 - 12.1988