Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Languages
Timeline
Generic
Julie De Bruyn

Julie De Bruyn

Office Administration
Johannesburg,GP

Summary

Dynamic professional with extensive experience in customer service and cash handling at Fresh Food Market. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in payment processing and drawer balancing, consistently achieving accuracy in transactions while fostering strong customer relationships. Committed to delivering exceptional service and operational efficiency.

Overview

33
33
years of professional experience
6
6
Certificates
2
2
Languages
13
13
years of post-secondary education

Work History

Cashier

Fresh Food Market (Retail)
10.2018 - 12.2018
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Administrator

Intelligent Gaming (Sports Betting)
11.2014 - 12.2015
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Management Assistant

Master Welders & Engineering (Engineering)
04.2001 - 08.2013
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
  • Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
  • Streamlined office operations by implementing efficient systems for file management and document organization.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.

Data Capturer

Kelly Group (Recruitment)
01.1998 - 12.1998
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.
  • Obtained scanned records and uploaded into database.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.

Team Assistant

Siemens Medical Engineering (Medical Engineering)
01.1994 - 12.1997
  • Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
  • Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
  • Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
  • Improved office efficiency with the implementation of digital filing systems and document templates.
  • Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
  • Enhanced team productivity with effective organization of files and documents for easy access.
  • Maintained open lines of communication between departments to enhance overall company performance.

Authorization Clerk

Nedcor Bank (Banking)
01.1990 - 12.1994
  • Attended client queries, office administration, approved incoming authorization requests, maintaining a quality communications standard to clients and providers.
  • Dealing with inquiries such as budget accounts, passport endorsements, obtaining cardholder personal and banking account details for budget account.
  • Referring transaction according to credit policy, obtaining bank report or credit burea inquiry, referring any adverse information to manager.
  • Contributed to a positive work environment by providing excellent customer service to both internal and external clients.
  • Promoted efficiency by maintaining organized records of all active authorizations, referrals, and related documentation.

Counter Clerk

Post Office (Post Office)
01.1989 - 12.1989
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Processed customer orders and accurately entered into order system.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Reconciled cash drawer and corrected any errors.
  • Addressed customers complaints and resolved issues to promote satisfaction.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Consistently achieved performance targets set out by management through dedication to quality service delivery.
  • Participated in ongoing training sessions to stay current on industry policies, and best practices within the field of retail counter operations.

General Assistant

Telkom (Telecommunication)
01.1986 - 12.1988
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.
  • Improved team collaboration by facilitating open communication between colleagues and departments.
  • Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.

Education

Business Administration

Alison
Online
01.2019 - 12.2023

End User Computing Microsoft Office (Suite)

SA Bank Management Training Consultant
Johannesburg, South Africa
01.2017 - 12.2017

Call Centre

Winchester Training Academy
Johannesburg, South Africa
01.2009 - 12.2009

Quality Education System/Quality Service Skills

Nedbank
Johannesburg, South Africa
01.1990 - 12.1995

Skills

Customer service

undefined

Certification

Quality Service Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Music, gym, baby sitting

Languages

Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Business Administration

Alison
01.2019 - 12.2023

Cashier

Fresh Food Market (Retail)
10.2018 - 12.2018

End User Computing Microsoft Office (Suite)

SA Bank Management Training Consultant
01.2017 - 12.2017

Administrator

Intelligent Gaming (Sports Betting)
11.2014 - 12.2015

Call Centre

Winchester Training Academy
01.2009 - 12.2009

Management Assistant

Master Welders & Engineering (Engineering)
04.2001 - 08.2013

Data Capturer

Kelly Group (Recruitment)
01.1998 - 12.1998

Team Assistant

Siemens Medical Engineering (Medical Engineering)
01.1994 - 12.1997

Authorization Clerk

Nedcor Bank (Banking)
01.1990 - 12.1994

Quality Education System/Quality Service Skills

Nedbank
01.1990 - 12.1995

Counter Clerk

Post Office (Post Office)
01.1989 - 12.1989

General Assistant

Telkom (Telecommunication)
01.1986 - 12.1988

Similar Profiles

CREATE PROFILE
Julie De BruynOffice Administration