Sergio Moreno
Sydney,Australia
Summary
Dedicated professional with extensive experience in relationship management and advocacy, skilled in fostering strong client and stakeholder connections while promoting inclusive and supportive environments. Known for exceptional interpersonal, time management, and problem-solving abilities, with a proven track record of delivering impactful results in service delivery and program management. Passionate about advancing diversity, equity, and inclusion initiatives through effective communication, collaboration, and strategic relationship-building. Seeking a role that leverages these skills to drive meaningful organizational and community outcomes.
Overview
12
12
years of professional experience
Work History
Client Services Officer - ACVVS
ACON
04.2022 - Current
- Managed relationships for over 60 clients, 60+ volunteers, and multiple service providers, ensuring seamless delivery of ACVVS program goals.
- Conducted client assessments to determine eligibility and support needs, successfully matching and supporting 70+ volunteer-client pairings.
- Recruited, onboarded, and trained volunteers in LGBTQ+ inclusive practices, delivering workshops and fostering ongoing skill development.
- Represented ACON nationally, co-delivering skill-building workshops for aged care sector stakeholders and the Department of Health.
- Built collaborative networks with external agencies to enhance service accessibility and inclusivity.
- Provided tailored guidance to resolve complex client and volunteer issues, ensuring culturally sensitive and diplomatic solutions.
- Maintained accurate records and reports, playing a key role in securing funding and expanding services to the Hunter region.
- Contributed to policy development and program improvements through evidence-based recommendations and active participation in quality initiatives.
- Supported the integration of inclusive practices by developing resources and delivering training for external stakeholders.
Freelancer
Play Innovation
09.2021 - Current
- Coordinated and oversaw product testing sessions, ensuring seamless operations and positive stakeholder experiences.
- Managed logistics and communication to align diverse teams, successfully delivering projects in Australia’s largest sensory testing facilities.
- Collaborated with cross-functional teams to deliver high-quality outcomes for FMCG clients.
- Built and maintained relationships with stakeholders, ensuring alignment with project goals and client expectations.
Community Care Worker
Hammond Care
10.2020 - 08.2022
- Assisted case management team in identifying potential problems by providing input to professionals in regard development of client program plans.
- Participated in group planning and development of individualised activity plans, focusing on client needs.
- Increased customer service quality by improving practice of current employees and reducing subconscious discriminatory practices.
- Took detailed notes from team meetings for later dissemination to key stakeholders.
- Compiled Risk and Hazard reports, forms, logs and records to quickly handle all documentation for management and client wellbeing.
- Planned activities and tasks to leverage referral networks to promote client development and advocate client requirements.
- Capitalised on industry and practice trends to strategise care team solutions and enhance team operations.
Cleaning Subcontractor
Self-employed
03.2019 - 02.2021
- Delivered exceptional level of service to each customer by listening to concerns and addressing needs
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored inventory to keep stock levels updated.
- Used Microsoft Word and other software tools to create invoices, documents, and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Coordinated meetings between subcontractors and clients to develop ideas, discuss progress and set goals.
Marketing Assistant
Techint Group
10.2016 - 11.2018
- Created engaging content for Facebook and Instagram.
- Supported marketing teams, creating, deploying and optimising campaigns for Techint.
- Consulted with product development teams to enhance products based on customer interest data.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Optimised advertising efforts by developing content for corporate communications and informative posts on various platforms.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximised advertising efforts by developing content for media relations, corporate communications and social media posts.
- Optimised posts to expand market reach through diversifying post content and styles, increasing post participation and engagement by up to 23%
Customer Service Representative
Techint Group
03.2013 - 09.2016
- Maintained customer satisfaction with proactive strategies focused on addressing customer needs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for services and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimised customer support by establishing collaborative service environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Tailored support to meet customer needs
Education
Diploma - Leadership And Management
Lexis College
Sydney, NSW08.2021
Certificate III - Business
Lexis College
Sydney, NSW12.2020
BBA - Public Relations And Organizational Communication
Universidad Argentina De La Empresa
Buenos Aires, Argentina12.2017
Diploma in Nursing -
Escuela De Salud FUSDESA
Bogota, Colombia12.2010
Skills
- Rapport-Building
- Records and database administration
- Training facilitation
- Customer Relationship Management
- Market Strategy
- Relationship Review Process
- Cross-cultural collaboration
- Interpersonal Communication
Additional Information
Youth Homelessness and OOHC The Burdekin Association volunteer Jan 2020 - Nov 2022
Timeline
Client Services Officer - ACVVS
ACON
04.2022 - Current
Freelancer
Play Innovation
09.2021 - Current
Community Care Worker
Hammond Care
10.2020 - 08.2022
Cleaning Subcontractor
Self-employed
03.2019 - 02.2021
Marketing Assistant
Techint Group
10.2016 - 11.2018
Customer Service Representative
Techint Group
03.2013 - 09.2016
Diploma - Leadership And Management
Lexis College
Certificate III - Business
Lexis College
BBA - Public Relations And Organizational Communication
Universidad Argentina De La Empresa
Diploma in Nursing -
Escuela De Salud FUSDESA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Similar Profiles
Tyson BilozirTyson Bilozir
Raker Man at ACONRaker Man at ACON
Boaz M. DuncanBoaz M. Duncan
Electrical Engineer at ACON Electrical (Ltd)Electrical Engineer at ACON Electrical (Ltd)
Mafalda HurtadoMafalda Hurtado
Chief Medical Officer LATAM at Acon LLT HealthcareChief Medical Officer LATAM at Acon LLT Healthcare