Summary
Skills
Work History
Education
Interests
Software
Leadership Experience
Health
Driverslicense
Personal Information
Corebusinessskills
Generic
Rashia Sonpal

Rashia Sonpal

NEWCASTLE

Summary

To better my knowledge and to gain as much experience as possible to enable me to give my Employer the best I can. Offering strong commitment to maintaining building safety and operational efficiency, keen to learn and grow in this field. Brings foundational understanding of building systems and maintenance protocols, coupled with skills in communication and organizational tasks as well as tenant leasing and account management

Outgoing professional with a background spent managing employees and projects in fast-paced environments. A driven Building Manager promoting exemplary talents in customer service, policy, and procedure oversight and facility security measures.

Skills

Customer service and support

Work History

Building Manager

Broll Property Group
04.2021 - Current
  • Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
  • Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Conducted regular property inspections to identify potential issues and address them proactively.
  • Managed daily operations for a smooth-running building, ensuring a safe and comfortable living environment.
  • Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
  • Enhanced security measures through the installation of surveillance cameras and access control systems.
  • Managed operations, maintenance and improvement of properties.
  • Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
  • Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
  • Collected rent, deposits and payments from tenants.
  • Inspected grounds and facilities to identify necessary repairs.
  • Implemented an effective emergency response plan, training staff members to handle various crisis situations.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Increased occupancy rates by marketing available units effectively in various channels such as online listings, print ads, and community events.
  • Negotiated contracts with vendors, securing cost-effective services for building maintenance.
  • Kept properties in compliance with local, state, and federal regulations.
  • Responded to Common Area Maintenance (CAM) inquiries.

Property Manager

Maxsee PRoperties
12.2016 - 03.2021
  • Oversaw 24 lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Hospitality Assistant

New Bali Bed & Breakfast
03.2018 - 04.2021
  • Enhanced guest satisfaction by providing personalized customer service and addressing individual needs.
  • Monitored guest feedback closely, implementing changes as needed to continually improve the quality of stay at the bed and breakfast.
  • Optimized website content and online presence, leading to increased bookings from online channels.
  • Streamlined reservation processes for improved efficiency, resulting in higher occupancy rates.
  • Implemented effective marketing strategies to promote the bed and breakfast to potential customers.
  • Adapted to the evolving needs of guests and industry trends by continually reviewing operational strategies, making appropriate adjustments as needed.
  • Managed inventory effectively, reducing waste while maintaining consistent availability of necessary supplies.
  • Oversaw maintenance tasks, preserving the charm of the historic property while ensuring modern amenities were available for guest comfort.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Stock Manager

DCD Heavy Engineering
01.2008 - 12.2014
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Tailored stock levels to seasonal demand, avoiding stockouts during peak periods.
  • Facilitated cross-departmental meetings to address and resolve stock-related issues promptly.

Education

Certificate - MS Office Skills

DAMELIN

Grade 12 - undefined

LINCOLN HEIGHTS SECONDARY SCHOOL

Certificate - A+ Support Technician

ACADEMY OF LEARNING

BA - Psychology

UNIISA
01.2000 - 01.2001

Interests

Bodybuilding

Health and Fitness

Software

Propworx Account Management

BAAN ERP SYSTEMS

INTERMEC SCANNING SYSTEM

MICROSOFT OFFICE

BROLL ONLINE PROPERTY MANAGEMENT

Leadership Experience

  • High school prefect
  • Stock Supervisor
  • Centre manager
  • Rental Manager
  • Building Manager/Accounts Manager
  • Intern Real estate Agent

Health

Excellent

Driverslicense

Code 8

Personal Information

  • Passport Number: Valid, RSA
  • Date of Birth: 11/15/82
  • Gender: Female
  • Nationality: South African
  • Marital Status: Single

Corebusinessskills

  • Communication - Engaging in Public Relations/Public Speaking engagements to advance company interests
  • Leadership and Management - Organizing, Coordinating, Motivating, and Driving people and resources
  • Marketing - Participating in Branding, Promotion and Corporate Image initiatives to raise awareness
  • Customer relations and Trouble shooting
Rashia Sonpal