Music
Julian Connor
Sales Representative
Centurion
Summary
Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation skills. Committed to delivering exceptional customer service by consistently going above and beyond to meet customer needs. Demonstrates innovation in utilizing extensive product and service knowledge to develop tailored solutions that drive customer loyalty, retention, and revenue growth. Adept at problem-solving and consistently achieving impactful results.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Sales Representative
Franke South Africa
01.2018 - Current
- Inputs for sales forecasts.
- Sales reports : Weekly and monthly.
- Competitor monitoring and reporting.
- Enforce Franke Sales and Policies Strategy.
- Projects management.
- Brand management.
- Customer training.
- Monitor product and market trends.
- Produce 4 months sales forecast. product training ( material by marketing).
- Produce 4 months sales forecast.
- Develop and advise WS Kanban stock.
- Assist accounts in debt settlement where required.
- Develop and maintain projects monitor system.
- Manage selected National Key Accounts to grow market share.
- Develop key accounts within segments to increase sales volumes.
- Develop internal and external training programs ( Content by Marketing Manager).
- Network with external associations ( KSA; IOPSA).
- Measure market share specifications.
- Maintain and update lost sales reporting system.
- Analyse and advise on competitor activities in segments.
- Maintain database on market share per competitor.
- Provide inputs on brand building requirements with distributors.
- Implement brand building activities via marketing manager.
- Conduct customer satisfaction surveys and report for corrective action.
- Monthly report on sales by segment and margins.
- Monthly report on competitors / major project.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
Sales Administrator
Franke Kitchen Systems
03.2013 - 03.2014
- Switchboard and reception.
- Answering of all telephone calls ensuring that I transfer or take messages.
- On telephone request, expected to check stock availability and pricing of products.
- Assisting with credit notes and Invoices.
- Tracking of orders.
- Assist all walk in clients with product information, recommended retail pricing & advise where they can purchase from( Customer details).
- Creation of Proforma invoices and quotations when required and processing of cash sales.
- Receive Faxed & email orders from customers – forward to relevant departments.
- Process all cash sales on Sage x3 and handle all cash for walk in and calling customers.
- Assist will queries from Sales representatives and Call Centre.
- Assist with customer queries and complaints make sure you log with aftersales department.
- Ensure Daily filing is up to date.
- Mange Ricoh Copier – Ensure there is always spare toner cartridge and copier paper available.
- Control Credit Application forms, ensure forms available and log when sending to H/O.
- Control and order stationary (e.g Copy paper staples etc.) as needed monthly basis check deadline for stationary orders.
- Control Brochures- allocate to sales staff as needed and keep Spread sheet as record.
- Control all promotional gifts and office equipment – Sales reps should sign out.
- Control and processing of sample requests.
Event Marketer
Cape Town Club Scene
03.2014 - 12.2017
- I managed the cash flow of the tickets and inventory of the ticket holdersape Town for 2-3 years; selling a number of tickets and also managing teams, distributing these tickets to them and having them cash up with me.
- I managed the cash flow of the tickets and inventory of the ticket holders.
- I have worked at ‘Sunflower’, an event that I have was involved in for about 3 years.
- Dealing mostly with ticket sales and marketing of the event on various social media platforms.
- I had a teams that I lead working with me in this event.
- I have also done marketing and articles for brands such as theKlique and ReviewMe that all fall under Neelzmedia.
Warehouse Manager
Franke Kitchen Systems
03.2014 - 07.2017
- Managing 2 warehouse staff; Plan their delivery routes, communicate with their labor broker.
- Manage stock, stock takes on both divisions of the company twice a year, Ordering of replenishment stock, Giving (delivering) stock to service providers for warranty and insurance jobs, packing stock back into warehouse as well as arranging casuals to assist in offloading trucks that deliver the stock.
- Customer returns and receipting of stock back into the warehouse.
- Reports on volumetrics of the delivery truck as well as reports on scrap sold for the month.
- Liaising with different courier companies from Durban/Johannesberg/Cape Town; arranging collections and sending out stock with various courier companies.
- Wrapping and boxing of products for clients that collect.
- Internal sales; helping clients with pricing, product information, enquiries.
- Providing assistance in product problems, helping clients with dimensions and products, providing solutions of what products clients should order.
- Processing of customer orders as well as dispatching and arranging that clients collect their orders.
- Assistance in warranty process for both divisions of the company.
- Push out enough stock to meet incentives and reach targets set.
- Completed the code of conduct compliance course for Franke Kitchen Systems in April 2017.
- Very accurate stock takes.
- Took over a new part of the warehouse with more products in March 2016.
Education
Grade 12 -
Stellenberg High School
Higher Certificate - Business Administration And Management
Varsity Colledge
Pretoria, South Africa 04.2001 -
Skills
- Negotiating deals
- Customer service
- Promotions
- Team player
- Leader
- Loyalty
- Client service
- Sales closing
- Customer relationship building
- Sales expertise
- Sales forecasting
- Upselling and cross selling
- Competitor research
Personal Information
- ID Number: 9407225062080
- Gender: Male
Personal message
I am a very loyal, hard working individual who always strives to give my best in everything that I do. I have an outgoing personality and enjoy spending time with friends and family. I am a reliable and trustworthy person who can always be counted on. I strongly believe that success derives from passion and I am passionate about selling as well as ensuring customer satisfaction. It is very important that the customers’ needs are always met. I look forward to new challenges and proving what successes I am able to make out of them!
Core skills and strengths
- Sales: Negotiating deals that benefit both the customer and the business.
- Customer service: Ensuring needs are met and aftersales are well looked after.
- Promotions: Interacting with consumers, talking about products.
- Team player: Enjoy working in teams where the contribution of each individual is important in ensuring team success.
- Leader: Enjoy taking action and being a good example to others.
- Loyalty: Always ensuring loyalty to customers as well as employers and colleagues.
Accomplishments
- Awarded top sales performer in 2022.
- Awarded 3rd place in top performer awards in 2024.
Certification
Higher Certificate in Business Principles and Practice
Interests
Exercise
Adventure biking
Timeline
Higher Certificate in Business Principles and Practice
12-2024
Sales Representative
Franke South Africa
01.2018 - Current
Event Marketer
Cape Town Club Scene
03.2014 - 12.2017
Warehouse Manager
Franke Kitchen Systems
03.2014 - 07.2017
Sales Administrator
Franke Kitchen Systems
03.2013 - 03.2014
Higher Certificate - Business Administration And Management
Varsity Colledge
04.2001 -
Grade 12 -
Stellenberg High School
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