Julia Keabetswe Phalatse
Accounts Controller
Pretoria
Summary
Dynamic administrative professional with extensive experience in managing front desk operations and delivering exceptional support. Proven ability to foster a welcoming environment while utilizing strong communication and organizational skills to enhance operational efficiency. Known for reliability, adaptability, and a collaborative spirit, ensuring seamless interactions and effective teamwork. Committed to continuous learning and prepared to contribute positively to organizational goals through a proactive, results-oriented approach.
Experienced with managing front desk operations and providing exceptional administrative support. Utilizes strong communication skills and organizational abilities to maintain efficient and welcoming environment. Knowledge of office management practices and customer service principles ensures seamless interactions and operational efficiency.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Administration /Receptionist Clerk
Mediclinic Morningside
05.2016 - 05.2024
- Preparing, organizing patient files, and storing information in paper and digital forms. Manage phone calls and file auditing daily. Adhering to the procedures of the departments and understanding hospital protocols. Liaising with medical aids to obtain authorization for admission. Dealing with patients' queries on a daily basis. Advising patients about outstanding amounts during admission. Ensure that patients sign all documents and agree to the survey during their stay in the hospital.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained detailed records and filing systems, ensuring easy access to vital information.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
Unit Admin Assistant (part time)
Mediclinic Heart Hospital
03.2014 - 06.2015
- Making sure that all files are in order, receiving patients, and visitors. Audit files for patient number correspondence with that in the system theatre slip, arrange the file as per protocol, and check that all documents are in order and signed. Counting stock on a daily basis, balancing it, and fetching it from the pharmacy. Communicate with the pharmacy about stock codes. Ensuring that stock used is charged per patient, including the charging of scheduled drugs. Ordering of ward stock supplies from the pharmacy. Reconcile files for discharged patients, and ensure that they are submitted to account for billing. Preparing the patient's bed list and staffing plans prior to the nursing staff handover. Liaise with other departments for patients' bookings and transfers for investigations, e.g., Radiology. Ensuring that environmental cleaning of the unit is done and captured on a daily basis, records the hand hygiene documents. Assist with the arrangement of staff for both day and night. Check the ISM – staff planning is in accordance; check the variance of the budget before confirming staff. Ensuring that all patients are still okay by doing daily rounds, and follow-up should there be any complaints.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Credit Controller’s position Part time Assistance
Intercare Medical Centre
12.2012 - 01.2013
- To ensure effective reconciliation of payable accounts as per objectives, medical aid, patients, and insurances, ensure correct accounts are settled and identify accounts not fully settled for further action. Reduce the debtors' book by providing medical aid, with accounts reflecting unpaid procedure codes. Submitting the accounts to the medical department electronically and also sending paper claims. Coordination of the settlement of accounts in a timely manner so as to meet the set recovery target. Check and allocate direct payments to bank accounts.
- And currently, I’m an accounts controller at the radiology head office. I manage accounts for all regional facilities, do coding for them, and also handle their billing, following up with them to ensure all work is properly done and submitted on time. I provide high professional management skills to all members with whom I work; furthermore, I have worked my way up to succeed and be the most valued person in the industry.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Performed checks of customer creditworthiness and current situations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Supported sales teams by providing accurate credit information for new and existing customers.
Education
High School Diploma -
Tshwane College of Science And Technology
Pretoria, South Africa 04.2001 -
Matric - English, Afrikaans, Civil tech, Math’s Literacy, Geography, Computer Science
F.H Odendaal Hoer Skool
Pretoria, South Africa01.2012
Skills
Problem Solving
Timeline
Administration /Receptionist Clerk
Mediclinic Morningside
05.2016 - 05.2024
Unit Admin Assistant (part time)
Mediclinic Heart Hospital
03.2014 - 06.2015
Credit Controller’s position Part time Assistance
Intercare Medical Centre
12.2012 - 01.2013
High School Diploma -
Tshwane College of Science And Technology
04.2001 -
Matric - English, Afrikaans, Civil tech, Math’s Literacy, Geography, Computer Science
F.H Odendaal Hoer Skool
Languages
English
Setswana
Zulu and Pedi
Afrikaans
Additional Information
Currently i am an Accounts Controller in Head Office or Corporate Office, managing branches in the southern of Africa with the intentions of growing further and explore more opportunities globally, my duties is to make sure their accounts are properly coded and billed correctly and submit on time, so far i have proven to meet all expectations and grew with so much promises and have great potential.
Additional Information
- Profile: A vibrant and result oriented professional offering a unique office skill, experience and the ability to contribute and harness positive energies within a team. Background includes exposure to high volume and pressurized work environments in a dynamic and growing organization, a confident and fairly assertive individual with the ability to set realistic priorities and initiate viable course of action to attain objectives
- Strong Points: Strong organizational skills and efficient Confident, mature and motivated professional Full range of office skills Self-starter, hard-working and energetic Proficient in Microsoft Office package
- Computer Literacy: MS Word / Internet /Excel
Additionalinformation
A vibrant and result oriented professional offering a unique office skills, experience and the ability to contribute and harness positive energies within a team. Background includes exposure to high volume and pressurized work environments in a dynamic and growing organization, a confident and fairly assertive individual with the ability to set realistic priorities and initiate viable course of action to attain objectives., Strong organizational skills and efficient, Confident, mature and motivated professional, Full range of office skills, Self-starter, hard-working and energetic, Proficient in Microsoft Office package, MS Word, Internet, Excel
Lastname
Phalatse
Countryborn
South African
Telephone
012 8018914, 0798742480, 0815634405, 0112825000
References
- Heart Hospital, Sr Lisa Gwilym, Unit Manager ICU, 082 045 1621
- Mediclinic Wits Donald Gordon management, Katlego Iwoaha, Secretary Management, 071 701 7391
- Mediclinic Morningside, Siphokazi Somzila, Accounts coordinator, 083 532 2605
Personal Information
- ID Number: 9303270526089
- Date of Birth: 03/27/93
References
Lisa, Gwilym, Sr, 082 045 1621, Heart Hospital, Unit Manager ICU, Contacts: 082 045 1621
Additional Information
- Profile: A vibrant and result oriented professional offering a unique office skill, experience and the ability to contribute and harness positive energies within a team. Background includes exposure to high volume and pressurized work environments in a dynamic and growing organization, a confident and fairly assertive individual with the ability to set realistic priorities and initiate viable course of action to attain objectives
- Strong Points: Strong organizational skills and efficient Confident, mature and motivated professional Full range of office skills Self-starter, hard-working and energetic Proficient in Microsoft Office package
- Computer Literacy: MS Word / Internet /Excel
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