Julia Chawira
Waitress
Johannesburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee with experience in residential and hotel settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Worked at Rainbow Towers Hotel in Harare where I got my training in the housekeeping department
Overview
8
8
years of professional experience
Work History
Waitress
Jimmy's Killer Prawns Restaurant
Johannesburg
06.2021 - 02.2022
- Serving food and beverages to customers
- Processing card and cash payments
- Assisting customers with specials on the menu
- Making sure all tables are clean and tidy
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Domestic Worker
Premiere Merchant
Johannesburg
01.2021 - Current
- Cooking, serving, preparing healthy snacks, and doing dishes afterwards
- Performing a variety of house management activities such as sweeping, mopping, dusting, vacuuming and polishing furniture
- Ensuring all rooms are cleaned and cared for and inspected accordingly
- Assisting with laundry, changing linen folding, and ironing clothes
- Ensuring all guests/visitors are served and offered something to eat or drink
- Checking stock levels of all house consumables and reporting to the house owner for replenishment
- Adhering to home health and safety procedures
- Providing Children with personal care, dressing, park walks and play times, assisting with home work and other daily activities
- Taking the trash to the garbage area, and maintaining the flower garden
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Coordinated daily schedules for family members.
- Swept, mopped and polished non-carpeted floors to maintain streak-free shine.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
Housekeeper
Flat Dog Lodge
Victoria Falls
01.2014 - 01.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
Education
First Aid Certificate
Florence Academy
E-learning 04.2022
Townsend High School
Bulawayo Zimbabwe 11.1985
Skills
- Sweeping and Mopping
- Cleaning Techniques
- Active Listening
- Chemical Cleaners
- Safety Protocols
- Customer Service
- Team Support and Collaboration
- Attentive Service
- Vacuuming
- Dusting
- Cleaning and Maintenance
- Damage and Theft Reporting
Timeline
Waitress
Jimmy's Killer Prawns Restaurant
06.2021 - 02.2022
Domestic Worker
Premiere Merchant
01.2021 - Current
Housekeeper
Flat Dog Lodge
01.2014 - 01.2019
First Aid Certificate
Florence Academy
Townsend High School
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