Summary
Overview
Work History
Education
Skills
References
Certification
Timeline

Judy Mokgadi Letjie

Johannesburg

Summary

Experienced with customer service, sales techniques, and client communication. Utilizes negotiation skills to secure favorable rental agreements. Track record of fostering repeat business through attentive service and relationship-building.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Rental Sales Agent

AVIS-Budget
10.2019 - Current
  • Responsible for company branch sales and operations.
  • Ensuring that rental vehicles are well maintained and in good condition.
  • Compiling daily, weekly and monthly reports.
  • Sending emails and answering telephones queries.
  • Increasing customer base.
  • Improve customer experience and minimizing.
  • Monitoring products sales performed daily and monthly for branch CSI.
  • Ensuring that all admin related to customer queries, complaints and requests received are resolved accurately
  • Investigation and resolution of complaints.
  • Participates in regular meetings and feedback to teams for any improvements.
  • Create regular reports and presentations on huddle.
  • Ordering of materials and stationery for the branch.
  • Doing daily reports and checking of manifest of new bookings.
  • Ordering the stationary for the branch.
  • Promoting the extra products and services that suites each customer's needs like WIFI, safe drive, GPS and baby seats.
  • Check the QCE, Move dry vehicle to ready line and conduct final quality check.
  • Complete relevant section on QCE and sign off.
  • Car bookings for clients, customers and Sending fleet requests to dispatch department.
  • Performed effective shift handover.

Car Delivery Agent

AVIS-Budget
10.2017 - 09.2019
  • Delivering rental cars to customers at their delivery address.
  • Explaining rental contract with customer upon delivery and check the condition of the vehicle with them.
  • Responsible for company branch sales and operations.
  • Ensuring that rental vehicles are well maintained and in good condition.
  • Sending emails and answering telephones queries.
  • Doing daily reports and checking of manifest of new bookings.
  • Attending to customer queries.
  • Ordering the stationary for the branch.
  • Promoting the extra products and services that suites each customer's needs like WIFI, safe drive, gps and baby seats.
  • Assisting dispatch with checking the entire fleet request for other branches.
  • Check the QCE, Move dry vehicle to ready line and conduct final quality check.
  • Complete relevant section on QCE and sign off.
  • Car bookings for clients, customers and Sending fleet requests to dispatch department.

Car Delivery Agent

AVIS-Budget
10.2017 - 09.2019
  • Delivering rental cars to customers at their delivery address.
  • Explaining rental contract with customer upon delivery and check the condition of the vehicle with them.
  • Responsible for company branch sales and operations.
  • Ensuring that rental vehicles are well maintained and in good condition.
  • Sending emails and answering telephones queries.
  • Doing daily reports and checking of manifest of new bookings.
  • Attending to customer queries.
  • Ordering the stationary for the branch.
  • Promoting the extra products and services that suites each customer's needs like WIFI, safe drive, gps and baby seats.
  • Assisting dispatch with checking the entire fleet request for other branches.
  • Check the QCE, Move dry vehicle to ready line and conduct final quality check.
  • Complete relevant section on QCE and sign off.
  • Car bookings for clients, customers and Sending fleet requests to dispatch department.

Cash Bank Supervisor and Cashier

Checkers Hyper
07.2015 - 05.2016
  • Solving cash bank queries
  • Assisting customers and cashiers.
  • Monitoring cashiers during working hours.
  • Cash registers, sport check, subtraction and overwriting the prices.
  • Picking and Packing of items.
  • Customer assistance (customer service) and money market assistance.

Education

BCOM - Supply Chain and Operations Management

University of South Africa(UNISA)
05.2025

Certificate - Business Administration

ICHAF Training Institute
03.2022

Certificate - Business Writing Skills

ICHAF Training Institute
06.2021

Certificate - New Venture Creation NQF Level 4(Learnership)

RIMS Informage Group
01.2018

Diploma - Business Administration(HR Management)

PC Training and Business College
12.2015

Grade 12 - undefined

Mokope Secondary School
12.2012

Skills

  • Team player mentality
  • Reliability and punctuality
  • Goal-oriented mindset
  • Strong negotiation

References

Available upon request

Certification

  • Merit Award for been the best customer service consultant and for exceeding excellent service excellence

Timeline

Rental Sales Agent - AVIS-Budget
10.2019 - Current
Car Delivery Agent - AVIS-Budget
10.2017 - 09.2019
Car Delivery Agent - AVIS-Budget
10.2017 - 09.2019
Cash Bank Supervisor and Cashier - Checkers Hyper
07.2015 - 05.2016
ICHAF Training Institute - Certificate, Business Administration
ICHAF Training Institute - Certificate, Business Writing Skills
RIMS Informage Group - Certificate, New Venture Creation NQF Level 4(Learnership)
PC Training and Business College - Diploma, Business Administration(HR Management)
Mokope Secondary School - Grade 12,
University of South Africa(UNISA) - BCOM, Supply Chain and Operations Management

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Judy Mokgadi Letjie