Judith Lesetja Mapasa
Johannesburg
Summary
Service-oriented professional experienced in maintaining high levels of professionalism under pressure. Contributed to team success through attention to detail and a proactive mindset, while effectively collaborating in multicultural settings. Focused on improving processes and excelling at multitasking in fast-paced environments.
Overview
1
1
Language
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Call Centre Agent (Inbound)
Multichoice Dstv
11.2014 - 08.2019
- Addressed billing and technical queries to enhance customer satisfaction
- Assisted customers with inquiries about products and services.
- Delivered customer service support to resolve inquiries efficiently
- Processed customer transactions and maintained accurate records.
- Coordinated service delivery to ensure timely responses for client issues.
Sales Assistant and Customer Service
Cotton on
08.2013 - 10.2014
- Managed retail operations efficiently
- Guided customers in product selections and addressed inquiries to enhance shopping experience.
- Designed and arranged sales floor displays, increasing customer engagement and interest in merchandise.
Bus Hostess (customer service)
SA ROADLINK
06.2011 - 07.2013
- Delivered customer support across diverse environments to enhance guest satisfaction.
- Managed transportation schedules to ensure timely arrivals
- Welcomed and seated guests warmly to create a positive dining experience.
- Coordinated reservation system to streamline seating arrangements and minimize wait times.
Administrator
Msamanzi Neimud & Associates
11.2008 - 12.2009
- Supported office operations with administration
- Welcoming Customer
- Provided customer care and resolved queries to enhance client satisfaction
- Preparation & issuing of invoices customer
- Online completion of documents & forms (NPO, SARS & CIPRO)
- Handled calls with professional telephone skills
- Managed financial records using Simply Accounting
- Provided assistance to customers
- Handling bills payment (Rent, Telephone)
- Online completion of documents & forms (NPO, SARS & CIPRO)
Education
General Secretary - Business English, Spreadsheet, General Office Practice, Introduction to PC VER3, Window 8, Ms Outlook 2013, Keyboarding, Principle of Customer Service, Presentation Graphics, Reception & Switchboard skills, Typing Speed Development, Understanding Internet
Boston City Campus & Business College
Johannesburg 04.2016 - 02.2018
Call Center And Computer Literacy - Introduction to Call Centres, Telephone Etiquette, Communication Skills, Customer Service, Outbound Call Centres, Inbound Call Centres, Assertiveness, Negotiating Skill, Debt Collection
Falcon Institute College
Johannesburg 01.2009 - 04.2009
Computer Packages - Ms Word, Ms Excel, Ms Power Point, Understanding Internet
Universal Training Centre
Johannesburg 01.2008 - 06.2008
Grade Passed - Sepedi, English, Afrikaans, Biology, Physical Science
Selamodi Senior School
South AfricaSkills
- Strong Customer Service and Excellent Communication Skill (Face to Face, Environmental and Telephonically)
- Computer Literacy
- Telephone ettiquite and Call routing
- Billing support, Filling and Data Capturing
- Attention to detail
- Time management
- Problem solving
- Flexible schedule
- Teamwork
- Positive mindset
Citizen
South Africa
Identity No
South Africa
Personal Information
South Africa
Languages
English
Proficient
C2
Timeline
General Secretary - Business English, Spreadsheet, General Office Practice, Introduction to PC VER3, Window 8, Ms Outlook 2013, Keyboarding, Principle of Customer Service, Presentation Graphics, Reception & Switchboard skills, Typing Speed Development, Understanding Internet
Boston City Campus & Business College
04.2016 - 02.2018
Call Centre Agent (Inbound)
Multichoice Dstv
11.2014 - 08.2019
Sales Assistant and Customer Service
Cotton on
08.2013 - 10.2014
Bus Hostess (customer service)
SA ROADLINK
06.2011 - 07.2013
Call Center And Computer Literacy - Introduction to Call Centres, Telephone Etiquette, Communication Skills, Customer Service, Outbound Call Centres, Inbound Call Centres, Assertiveness, Negotiating Skill, Debt Collection
Falcon Institute College
01.2009 - 04.2009
Administrator
Msamanzi Neimud & Associates
11.2008 - 12.2009
Computer Packages - Ms Word, Ms Excel, Ms Power Point, Understanding Internet
Universal Training Centre
01.2008 - 06.2008
Grade Passed - Sepedi, English, Afrikaans, Biology, Physical Science
Selamodi Senior School