Jude Petrus
Operations Manager
47 Louis Botha Drive, Florida Park, Johannesburg
Summary
- Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operations Manager BOL PBB
Standard Bank of South Africa Ltd.
Johannesburg
03.2017 - Current
- Ensure that high quality service is delivered to all Business Banking and Commercial Banking clients
- Overseeing the day-to-day operations of a company or organization to ensure that goals are achieved, and processes run smoothly
- Plan, organize, and oversee operations
- Manage staff
- Monitor and analyze trends
- Manage projects
- Ensure compliance with regulations
- Build relationships
- Resolving problems and making decisions to maintain the efficient functioning of the organization.
Team Leader Commercial BOL Support
Standard Bank of South Africa Ltd.
Johannesburg
02.2015 - 02.2017
- Ensure that high quality service is delivered to all Business Banking and Commercial Banking clients
- Being responsible for managing the performance of the team to ensure that they are meeting their objectives, while also providing support and guidance to help them develop their skills and abilities
- Defining team objectives and goals
- Assigning tasks and responsibilities to team members
- Providing guidance, feedback, and coaching to team members
- Monitoring the performance of the team
- Identifying and resolving problems and conflicts within the team
- Communicating regularly with team members
- Representing the team to stakeholders within the organization and externally
- Developing and implementing strategies to improve the team's performance and achieve their objectives
- Adherence to the organization's code of ethics and conduct
- Adherence to work scheduled
- Adherence to the Client Services and organization's processes and procedures
- Bank related compliance
- Quality assurance on voice call, fax and e-mail.
Team Leader Business Online Admin Business Banking
Standard Bank of South Africa Ltd.
Johannesburg
02.2012 - 01.2015
- Ensure that high quality service is delivered to all Business Banking and Commercial Banking clients
- Being responsible for managing the performance of the team to ensure that they are meeting their objectives, while also providing support and guidance to help them develop their skills and abilities
- Defining team objectives and goals
- Assigning tasks and responsibilities to team members
- Providing guidance, feedback, and coaching to team members
- Monitoring the performance of the team
- Identifying and resolving problems and conflicts within the team
- Communicating regularly with team members
- Representing the team to stakeholders within the organization and externally
- Developing and implementing strategies to improve the team's performance and achieve their objectives
- Adherence to the organization's code of ethics and conduct
- Adherence to work scheduled
- Adherence to the Client Services and organization's processes and procedures
- Bank related compliance
- Quality assurance on voice call, fax and e-mail.
Stakeholder Escalation Support Consultant
Standard Bank of South Africa Ltd.
01.2011 - 01.2012
- Provide a highly professional support service to internal Stakeholders
- Ensure that escalations/complaints are acknowledged, understood and efficiently resolved
- Assisting the manager with coaching of staff handling various queries
- Time to resolution
- Customer satisfaction
- Escalation rate
- Issue recurrence rate
- Knowledge sharing
- Response time.
Education
Matric (Grade 12) - Afrikaans, English, Accounting, Business Economics
Riverlea Senior Secondary School
Riverlea, Johannesburg12.1996
Skills
People Management
Accomplishments
- Standard Bank Group Mark of Excellence Winner 2018:Service Processing Operations - Group
Qualifications
- Aleenby, Diploma in Fundamental Bookkeeping, Bookkeeping, One Year, 03/2001
- Mancosa, Degree in Project Management, In Progress, 3rd year.
References
- Cassandra Rodrigues, Manager, BOL Service, 078 340 1321
- Thembi Pondo, Manager Business Online and Electronic Banking Solutions, 082 526 1990
- Phumelele Twala, Head: Service Processing - Group Shared Services Operations, 082 551 8245
Timeline
Operations Manager BOL PBB
Standard Bank of South Africa Ltd.
03.2017 - Current
Team Leader Commercial BOL Support
Standard Bank of South Africa Ltd.
02.2015 - 02.2017
Team Leader Business Online Admin Business Banking
Standard Bank of South Africa Ltd.
02.2012 - 01.2015
Stakeholder Escalation Support Consultant
Standard Bank of South Africa Ltd.
01.2011 - 01.2012
Matric (Grade 12) - Afrikaans, English, Accounting, Business Economics
Riverlea Senior Secondary School
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