Jubilee Chitsinde
Student
Harare
Summary
Dedicated empathetic and passionate to contribute to saving lives in traumatic and emergency health crisis, and seeking to obtain skills and professional training to leverage expertise and contribute to a patient’s recovery, patient management and preventing health conditions from worsening.
Overview
7
7
years of professional experience
Work History
Marketing and Communication Specialist
Advanced Hearing Aid
2 2006 - 7 2006
- Developed comprehensive marketing plans for successful launch of new audiology products, strategically penetrating target markets
- Implemented efficient appointment booking processes based on examination types, ensuring streamlined processed for patient engagement and satisfaction
- Presented informational sessions to patients showcasing a range of assistance tools including phones, smoke detectors, and ear plugs, and effectively communicating their benefits
- Strictly adhered to safety standards to ensure patient well-being and to maintain and secure work environment
- Proactively addressed and resolved issues related to hearing aid quality demonstrating problem-solving skills and commitment to delivering high quality products and customer service
- Acted as a liaison between manufacturers and patients to ensure patient feedback and concerns are relayed to manufacturers and addressed.
TCU Library Assistant
Texas Christian University
01.2004 - 01.2005
- Provided comprehensive assistance to university students including offering guidance on the general use of the library facilities, including catalogue searches and resource location
- Proficiently assisted students in utilizing various technological resources e.g
- Microfilm and microfiche, ensuring efficient retrieval of information and enhancing their research capabilities
- Demonstrated organizational skills by organizing books on shelves which contributed to an orderly and accessible library environment
- Updated and managed databases to ensure accurate and up-to-date records of library materials, contributing to the overall efficiency of library operations.
Administrator – Patient Relations, Customer Service, Records, and Reporting
Hill Regional Hospital
01.2001 - 01.2003
- Conducted comprehensive orientations, providing clear explanations of patient rights and ensuring a thorough understanding among individuals seeking hospital services
- Assisted patients by providing essential information and validation prior to hospitalization, contributing to a smooth and well-informed admission process
- Maintained meticulous records and assessments of patient identification, emphasizing accuracy in documentation for enhanced patient safety and care
- Verified insurance coverage for patients, offering clarity on financial aspects and ensuring a seamless billing process
- Updated patient medical records to reflect the most current and accurate health information, supporting healthcare providers in delivering personalized and effective care
- Managed appointment reminders and efficiently handled the mailing of test results, promoting effective communication between healthcare providers and patients
- Responded to and addressed complaints related to patient care, ensuring prompt resolution and maintaining a high standard of patient satisfaction.
Marketing and Promotions
Reflections of Africa Art Gallery
01.1998 - 01.2000
- Contributed to the curation process by assisting in the selection of art sculptures, ensuring a captivating collection for gallery exhibitions
- Managed the logistical aspects of art handling, including organization, packaging, and shipping of sculptures to various locations in the USA, prioritizing the safety and integrity of the artworks
- Played a role in the production of catalogues, including the printing and preparation process and detailing of pricing information to enhance the presentation of the gallery's collection
- Coordinated and executed the setup of gallery exhibits, ensuring a visually appealing and cohesive display of artworks
- Acted as a liaison between the gallery, artists, and other galleries, fostering strong relationships and facilitating collaborative opportunities within the art community.
Education
ACE Air and Ambulance
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ACE Air and Ambulance
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ACE Air and Ambulance
Bachelor of Science, Communication - Human Relations
Texas Christian University
Texas, USAAssociate of Arts, Business - undefined
Hill College
Texas, USASkills
Positive Attitude: Demonstrated a consistently positive and approachable demeanour in customer-facing roles, fostering a welcoming environment for clients and colleagues alike
Effective Communication: Demonstrated strong verbal and written communication skills through effective interaction with diverse audiences, ensuring clarity and understanding in both marketing presentations and customer relations
Teamwork: Collaborated seamlessly with colleagues and manufacturers, acting as a liaison between different stakeholders to ensure smooth operations and exception customer experience
Self-Management: Exhibited a high degree of self-management, efficiently organizing tasks, adhering to deadlines, and adapting to evolving responsibilities, showcasing the ability to handle multiple responsibilities independently
Willingness to Learn and Innovate: Displayed an eagerness to acquire new skills and knowledge, adapting quickly to changes in tasks, responsibilities and work environments
Critical Thinking: Applied critical thinking skills in problem-solving scenarios when addressing issues related to product quality and database management with a strategic and analytical mind set
Resilience: Navigated challenges in customer relations and maintained composure while finding effective solutions during troubleshooting and issue resolution
Microsoft Office: Excel, PowerPoint, Word, and Outlook
Communityandvolunteerexperience
- Spoken Word Ministries, Harare, Zimbabwe, 2018, present, Medical Assistant at the Church Clinic, Promoted COVID 19 vaccinations as well as vaccinations against measles and other communicable diseases, Procurement of injections, sundress and medical equipment
- East View Medical Centre, Ruwa, Zimbabwe, 2020, 2022, COVID Logistics and Medical Procurement
- Chinyaradzo Children’s Home, Harare, Zimbabwe, 2010, 2011, Mentor, Education development
Cycling,Swimming and Reading
In door cycling and Swimming as recreational sports. Enjoy reading on health conditions and research break throughs within the health sector.
Timeline
TCU Library Assistant
Texas Christian University
01.2004 - 01.2005
Administrator – Patient Relations, Customer Service, Records, and Reporting
Hill Regional Hospital
01.2001 - 01.2003
Marketing and Promotions
Reflections of Africa Art Gallery
01.1998 - 01.2000
Marketing and Communication Specialist
Advanced Hearing Aid
2 2006 - 7 2006
ACE Air and Ambulance
undefined
ACE Air and Ambulance
undefined
ACE Air and Ambulance
Bachelor of Science, Communication - Human Relations
Texas Christian University
Associate of Arts, Business - undefined
Hill College
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