Juandre Wentzel

DUTIES

Imports- Angola:

• Receiving file Convert the customer export file to service order;
• Liaising and pro-active communication with customer/agent;
• Arranging for the appropriate documents from the customer/agent
• Arranging for the appropriate shipping / export documentation;
• Liaising with the Operations Department with the status
• Updating the “to do actions” actions relating to the shipping departments in company system;
• Updating the company systems relating to the shipping function.

Third Country:

• Quoting for the country that you are responsible for,
• Securing of the move that you have quoted for,
• Receiving Waybill/Pre-alert from agent;
• Opening customer third country file or converting the customer file to a service order;
• Liaising and Pro-active communication with customer/agent;
• Arranging for the appropriate document from customer for customs clearance;
• Arranging for the appropriate shipping / import documentation;
• Billing of the file (if applicable)
• Updating the ‘to do actions’ relating to the shipping department in company system
• Updating the company systems relating to the shipping function.

RESPONSIBILITIES

Imports: Angola

• Updating the “to do” actions relating to the shipping department in RedSky;
• Updating the RedSky systems relating to the shipping function;
• Arranging for signed acceptance of the AMS quotation, if not received via the sales department.
• The collection of documentation that is required for the move;
• Forwarding the documentation to Operations Department for the application of the import license.
• Chasing the operation department for the import license number.
• Proactive communication with the agent regarding the issuing of the license number.
• Advising of consigning details from the agent;
• Forwarding the clearing documentation to the Operations Department for the seafreight / airfreight
• Pro-active communication our origin/destination agents and customers
• Billing and collection of monies for outlays and destination services ( non Harmony agent)
  Compile and forward a complete feedback package to agent after delivery
• Filing in customer file all relevant documents.

The responsibilities can further be defined under the following types of shipments:

Third Country:

• Quoting for the country that you are responsible for,
• Securing of the move that you have quoted for,
• Updating the “to do” actions relating to the shipping departments in company system;
• Updating the company systems relating to the shipping function;
• Receiving a detailed waybill from the agent instructing AMS to proceed with shipment;
• Opening the file on company system, capturing all details in a correct and accurate manner;
• Sending a thank you letter to the agent, acknowledging receipt of the waybill and thanking them for the shipment;
• Contacting the customer/agent to arrange for documentation
• Forwarding the customs documents to the agent for customs clearance;
• Pro-active communication with our origin/destination agents and customers;
• Invoicing and charging of all shipments;
• Booking the delivery of the shipment;
• Forwarding complete feedback package to agent;
• Filing in customer file all relevant documents.

MAIN JOB FUNCTIONS:

* Processing of quotations
* Booking appointments for consultant
* Co-Ordinating of relocation of clients
* Taking calls, dealing with lists for small moves
* Processing quotations for domestic & international
* Required to follow ups on quotations
* Communicating with operations department
* Assisting with processing of documents for overseas

shipments
* Relieving receptionist on switchboard
* Securing new business
* Liaising with shipping department, freight forwarders
* Dealing with origin quotations, etc.

* Streamlined export processes by implementing efficient

coordination strategies and improving communication

between departments.

* Prepared and submitted reports on import and export activity

to management.

* Enhanced customer satisfaction with timely shipments and

accurate documentation through meticulous attention to

detail.

* Ensured compliance with international trade regulations,

diligently monitoring changes in export laws and updating

company procedures accordingly.

* Managed a high volume of export orders, prioritizing tasks

effectively to meet tight deadlines.

* Coordinated closely with finance teams to ensure accurate

invoicing of clients while adhering to international trade

agreements.

* Followed up with customers to resolve inquiries.

PROMOTED TO IMPORTS

• Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
• Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
• Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
• Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
• Coordinated cross-functional efforts for successful product launches in foreign markets, liaising between sales, marketing, and logistics teams.
• Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
• Prepared and assembled documents to facilitate imports.
• Corrected billings and issued debit and credit memos for customers to reconcile accounting.
• Communicated information and instructions to and from vendors to research and resolve operational problems.
• Initiated and maintained customer master profiles to correct information and offer consistent service.
• Processed customs declarations and maintained records of customs documents.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Prepared and submitted reports on import and export activity to management.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Monitored and maintained import tracking systems for delivery of accurate and up-to-date records of shipments.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.

PROMOTED TO AFRICA MOVE CENTRE CO-ORDINATOR

* Dealing with the export and import side of the move, i.e. 3rd

country moves.
* Prepare documents for agent and freight forwarding agent –

if required.
* Dealing with freight forwarders for airfreight's.
* Booking of airfreight consignments with the freight

forwarder.
* Following up on files already shipped for delivery documents.
* Handling of OBL’S and send original to agents.
* Dealing with status report on shipments for origin,

destination agents & client.
* Dealing with invoicing on files

MAIN JOB FUNCTIONS:

* Assisting Relocations Consultant
* Processing of quotations
* Booking appointments for consultant
* Co-Ordinating of relocation of clients
* Taking calls, dealing with lists for small moves
* Processing quotations for domestic & international
* Required to follow ups on quotations
* Communicating with operations department
* Assisting with processing of documents for overseas

shipments
* Relieving receptionist on switchboard
* Securing new business
* Liaising with shipping department, freight forwarders
* Dealing with origin quotations, etc.

PROMOTED TO RELOCATIONS CONSULTANT (MAY 2005)

* Going out to clients residence to do survey on effects to be

moved.
* Dealing with destination agents for rates
* Providing client with quotation & securing the work.
* Job visits to make sure client is happy.
* Dealing with shipping department.
* Doing export documentation with client.

PROMOTED TO DFA (DIRCO) IMPORTS (MARCH 2006)

* Dealing with imports for Department of Foreign Affairs.
* Dealing with transfer officers at DFA (DIRCO), regarding

officials being transferred back to S.A.
* Dealing with freight forwarders to do customs clearance on

containers.
* Receiving containers and airfreight's and arrange deliveries, * Invoicing.

PROMOTED TO EXPORT SHIPPING CONTROLLER (APRIL 2006)

* Dealing with export queries.
* Booking of containers for shipment with shipping lines.
* Prepare documents for agent and freight forwarding agent.
* Preparing job cards for moves to be done.
* Cutting of insurance policies for clients.
* Dealing with freight forwarders for airfreights.
* Giving through documents for crating of airfreight & LCL

consignments.
* Booking of airfreight consignments with the freight

forwarder.
* Following up on files already shipped for delivery documents.
* Handling of OBL’S and send original to agents.
* Dealing with status report on shipments for sales.
* Dealing with invoicing on files.
* Dealing with operations.
* Doing shipments for our Durban Branch (Sea freights &

Airfreights)

• Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
• Improved accuracy in inventory management through meticulous documentation of items during packing and unpacking phases.
• Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
• Collaborated with sales teams to provide accurate moving estimates, resulting in higher conversion rates from quotes to booked moves.
• Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
• Trained new team members on proper and safe use of tools and equipment.

MAIN JOB FUNCTIONS:

* Assistant to supervisor
* Correspond with agents overseas
* Handle all aspects of purchasing
* Schedule meetings
* Dealing with agents in Cape Town, etc.
* Corresponding with supervisor when traveling in the East.
* Organizing of diary for supervisor and 2 agents.
* Generating orders.
* Data capturing of orders onto computer system, invoicing
* Handling of digital camera
* Handling of shoe samples

MATERNITY LEAVE: August 2001 – May 2002

• Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.

MAIN JOB FUNCTIONS:

* Selling of computers, software, Printers & accessories
* Required to do tele sales, taking calls
* Preparing quotations for Corporate clients
* Required to check stock availability
* Assistant to accountant

MAIN JOB FUNCTION:

* Marketing and selling of PC’S
* Tutoring of clients
* Required to do telesales
* Taking of calls
* Placing of orders
* Preparing quotations for Corporate clients
* Stock and order systems computerized
* Required to check stock availability
* Cashier work

• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
• Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
• Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
• Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
• Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
• Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
• Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
• Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
• Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
• Assisted with housework such as laundry and cooking.
• Implemented daily routine to maintain structure and stability
• Kept children's areas neat and clean.
• Taught children to organize toys, wash hands, and share by leading by example.
• Washed and ironed children's clothing to maintain neatness at all times.
• Assisted with light housekeeping duties as well as running errands.
• Supervised children on playground to help develop physical and social skills.