Juandre Patricia Smalberg

• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Coordinated with other departments to streamline processes and improve overall efficiency.
• Identified and resolved staff and resource deficiencies, enhancing production capabilities.
• Provided detailed instructions to staff to achieve production goals and optimise output.
• Monitored inventory levels, ordered stock to prevent shortages.
• Recorded daily manufacturing activities for accurate tracking and reporting, preparing comprehensive reports for management.

Managing all drivers, deliveries and collections

• Planning all drivers' routes
• Debriefing drivers
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Conducted investigations into parcel discrepancies
• Tracking parcels
• Maintained and updated data sheets, ensuring accuracy for effective tracking
• Updated parcel statuses to reflect current locations
• Maintained a log of calls for tracking purposes
• Ensure all work is up to date
• Fostered positive working environment, enhancing teamwork and collaboration
• Managed HR and administrative responsibilities to support operational efficiency

• Supervised operators to ensure efficient production
• Managing Production
• Oversaw proper management and distribution of PPE
• Monitored staff attendance to maintain adequate coverage
• Conducted roll calls to confirm employee presence for operational efficiency
• Provided daily performance feedback to enhance team member development
• Ensured all work tasks were completed and updated regularly
• Managing Files

• Reviewed payroll for discrepancies and adjustments to ensure accuracy
• Managed leave accumulations to ensure accurate records
• Compiled daily reports analysing performance metrics to identify trends
• Created weekly reports summarising key activities to support decision-making
• Prepared monthly reports to inform stakeholders

• Consistently met and exceeded call centre targets while delivering high-quality customer care.
• Executed a high volume of of sales calls per day exceeding company outbound call targets.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.
• Enhanced customer satisfaction through friendly and informative service, contributing to positive customer experiences.
• Followed up on customer calls to provide additional information or instructions, ensuring clarity and support.
• Assisted in making outbound calls to customers about specific sales and marketing promotional campaigns.

• Provided customer service by addressing inquiries and resolving issues promptly
• Typed documents and reports to ensure clarity and accuracy for effective communication
• Emailing and Faxing
• General Office Duties
• Designed graphics for marketing materials to enhance visual appeal and promote brand awareness
• Printing on mugs and t-shirts